“My phone call was answered within a minute and the advisor (Waverley) was courteous, knowledgeable and professional throughout. She was able to answer all my questions and provide me with re-assurance that both my existing and new account would continue/commence as required. First class service, many thanks.”
“Signed up earlier today over the phone- I’ve never set up bills before so needed some guidance and within 2 minutes everything was sorted for me- excellent service”
“I had some questions re the best tariff for me. My call was answered by Grace who explained everything I needed to know. I was a little unsure about all the figures she quoted but when I told her I was 80 she explained in terms I could understand, so helpful. (Help The Aged)!
I did forget to ask if I use my appliances during the night does it work out cheaper. If someone could let me know I would be grateful. Thank you.”
“Listened and acted upon the issue.
I felt assured that this had been a one off issue.
Sadly I was cut off (signal went ) I understand that Jay had tried to ring back but I was already with another adviser. He took the time to message the next adviser to enable to me to continue seamlessly.
Thank you Jay Bradbury.
Between the two advisors I was given a reduction in cost, a new tariff, and able to complete everything I needed.
Thank you guys compared to other company’s you are amazing and soooooo helpful.
Many thanks.
Elaine”
“I rang because I noticed on my last bill that I had been billed for economy 7 instead of flat rate. I spoke to Joy and she sorted my problem immediately and was very helpful. I did tell her this on the phone . It was the best experience I have ever had with an energy company and I have had several in the past .Thank you again I will recommend you to my friends.”
“I had experienced problems with my type 1 In-home display (smart meter) as it was displaying patently obviously inaccurate information. George, the customer advisor, introduced me to the Octopus "mini" and sent me a helpful link to the registration page. I am now looking forward to hearing from Octopus and receipt of my "mini" when it arrives. The service provided was exemplary.”
“I requested octopus energy to allow me to change my direct debit date following a change in my employment payment date. Octopus agreed no questions asked very happy with their assistance. Thank you Preetpal for your help.”
“Customer Services telephone call picked up promptly by Mica and enquiry dealt with within minutes. Followed immediately with an email confirmation. So refreshing.”
