“I was concerned about the numbers I was seeing on my Smart Meter so I called Octopus to discuss options. I spoke to Lucy who was absolutely brilliant. She allayed my concerns and reviewed my account thoroughly to see if there were any better tarriffs available as well as providing helpful aids such as energy saving tips.
One of the best customer service experiences I have ever had.”
“Well to start i stopped using Octopus energy in October but you said you was still going to take £17 out my account on the 15th December, even though my account had been paid up. Terry S. At Octopus this morning sorted the problem and put the account bact to zero. Excellent service which without him you would be taking more money from me forever.”
“Spoke with Tayla very nice to have a conversation with her, she explained what I required and explained what I could do and arranged it straight away. All completed within five minutes very satisfied customer.”
“Jay was quick to respond and answered my query clearly. Even recommending a cheaper deal which I am grateful for. This is why I've been an Octopus customer for many years, and would not switch to anyone else.”
“I had two questions, one straightforward and the other more complex regarding tariffs and smart metering. Both were handled expertly and with great courtesy by Emily F yesterday. I can say I actually enjoyed talking with her, compared with the likes of other companies (especially banks!).
Octopus has an amazing employee.”
“My phone call was answered within a minute and the advisor (Waverley) was courteous, knowledgeable and professional throughout. She was able to answer all my questions and provide me with re-assurance that both my existing and new account would continue/commence as required. First class service, many thanks.”
