“I was assisted with a query by Carys who was very very helpful and pleasant .The matter was dealt with very quickly .I am very grateful to Carys for the service provided
Thank you
Karen”
“I have received a really friendly and professional service and support from Waverley at Octopus Energy, nothing was too much trouble and she sorted out the problems we encountered with the remote reading of our smart meter.”
“Toni was brilliant sorting out the problem. She got straight to the cause and I was able to go Intelligent Go up and running after my call. Thank you. Great work.”
“I called to rearrange our fixed tariff. I also needed to discuss options as we are moving in a coupleĀ of months. As with a lot of other companies I expected a long wait time but was delighted when the call was answered whithin a couple of minutes.The agent was well briefedĀ and gave excellent advice, The outcome was a reduced monthly payment and my account being updated. He alsoĀ explained the process of changing our account address when we moved, which was very clear and helpful.”
“Phoned in to change to a new tariff, and the process was made really simple, clear and swift by the adviser Shuab, who was both friendly and courteous - thanks, great staff !”
“I received a rapid response to my request, from a helpful Octopus lady called Leila H.
She immediately understood my problem and took steps to ensure a positive outcome (I hope!).
Much appreciated,
Hugh T.”
“They are always so helpful and polite. You are never rushed, and they really listen to what your problem is. Ollie was very kind and most understanding of my mistake in reading the meter. The phone is always answered quickly and they seem happy to help you.”
“Fantastic support from Jay Bradbury today. Friendly, helpful and efficient. Every time I call customer services Iām reminded why I switched to Octopus!!!”
