“Octopus energy and its staff are the best. They have just gotten me out of a tight spot financially and Emily has kindly arranged for the delivery of an electric blanket which I picked up today. Words fail me but thank you so much for your kindness help and understanding. Neil”
“My energy tarriff was fue for renewal and the compare prices were better than i had from Octopus so i was assisted by Lauryn who arranged and sorted me a really excellent deal with no pressure . Lauryn really took all the worry of sorting energy deals and i am very pleased thats why i decided to stay with Octppus on another 12M contract .”
“I set up my energy over the phone with the help of Lorcan. As this is my first time setting up bills due to it being the first time living away from home he helped so much with explaining the different options to me and talking through how everything works. He made it so much easier to understand.”
“Young man, named Daniel, helped me quickly and efficiently cancel my application and Direct Debit arrangements to join your company. I explained I was disconcerted about the Meter readings and he understood my situation completely. I will definitely look into a change to Octopus in the future.”
“The particular person we spoke with called Jacob was extremely helpful, made things really easy for us and solved our problem very quickly. Best customer service we've ever used”
“The customer service team was exceptional. They helped greatly and went beyond what could be expected of them.
A great way to maintain customer relations, nothing was too much for them. They were pleasant, polite and appeared to be genuinely concerned about my issue.”
“It's always so easy to get through to someone and have your matter dealt with on the spot by someone knowledgeable and helpful. I feel like I have battled with all the big providers over the years, I don't know why they can't keep it simple like octopus. They definitely have a lifelong customer here.”
