“Nail was so informative and helpful with my request and explained everything so that we were able to enroll my partner as an Octopus new customer and also added the £50 each to the account.”
“I joined Octopus today with the help of Zak P. What a lovely chap - so polite, efficient, friendly and knowledgable. He made the switch easy peasy. Thank you”
“After spending an hour on chat with British Gas (my current supplier) then 5 phone calls I’d lost the will to live.
A call to Octopus and a great guy called Connor answered and sorted me out in 20mins. Very professional, polite and knowledgable. So long British Gas, if you can’t answer customer queries you don’t deserve the business.”
“Many thanks Octopus - Natasha and Britney - for organising the appointment for doing the meter readings and setting up the smart meter from midday 24 June 2025. You have both been very helpful.”
“I spoke to a lovely young man called Zac. He put me at ease, answering all my questions regarding Octopus energy. I was so happy with the replies, that I have signed up with a fixed 12 month tariff for both my gas & electricity.”
“Very fast reply to my email - within minutes. Fast reply to my supplementary questions too with helpful information and actions. Thanks to Beth, the customer service advisor dealing with my query.”
“I've just moved home and found Octopus to be extremely helpful . The whole experience of moving can be very stressful. I am now a customer with Octopus. Special thanks to Zak P . He was so helpful in resolving my issues . He is a credit to Octopus and I hope you pass on my regards to him .”
“I had a great experience setting up my new energy account with Octopus Energy, thanks to Kieran. He was incredibly helpful, patient, and efficient throughout the entire process. Kieran made everything clear and straightforward, and his friendly approach really stood out. It's refreshing to receive such professional and personable service, he is a credit to the Octopus team. Thank you, Kieran!”
