“Spoke to Hussein today regarding my pending switchover from British Gas. He was extremely helpful and knowledgable with regards to my query. Call was answered within a minute, which was refreshing, however there was a lot of background noise which made it difficult to hear (not really Husseins fault, just some general feedback).”
“Jay Bradbury was professional, courteous and responded to my queries in no time at all …. pulled out every stop to meet tight deadlines out of both of our control. Informative of updates to the close of the query; Customer Service at its best and should be recognised for such.
Thank you Jay …. Sharon”
“There was a mistake regarding my account, when I emailed octopus an agent called Joseph Richards dealt with it. He dealt with is very quickly and he was very pleasant to engage with. Amazing service”
“Dexter understood the situation straight away and helped to reset the account into our new business name. He was so helpful and courteous. Thank you for all your help today, such a breath of fresh air!”
“Zaid was very kind and helpful. He explained everything clearly and made sure I understood it all. His friendly attitude and patience really made the experience a positive one. I also really appreciate that Octopus Energy's plans and energy tariffs are very economical, which makes a big difference.”
