“Phone customer services,phone answered near enough straight away.
Very helpful young lady assisted me in finding a better tariff.
On the phone for about 5 mins.
Excellent service.
Direct debit reduced by £15 a month”
“We phoned Octopus energy to enquire about EV tariffs, we got through to Dexter who was excellent in explaining the different tariffs that were available. Dexter was able to answer our questions, first class customer service.”
“Contacted octopus regarding post code query and possible switch, agent was very helpful and thorough, did not rush me and helped with ev connection.
Pretty sure I will be switching after I have spoken to ovo and their proposal regarding ev charging.
Thank you”
“I worried all night when I saw something on the Internet regarding RTS meters and whether we needed to have our electricity meter changed asap. But one quick call to the customer service telephone number was all that I needed. Spoke to Pete who quickly checked for me and assured that we were OK and didn't need a new one. Phone was answered very quickly and Pete was also very pleasant as well as helpful. Would reccomend Octopus Energy.”
“Kieran provided outstanding support while helping me set up my account over the phone. He clearly explained all the details, plans, and monthly charges, answering every question I had with patience and expertise. He made the entire process smooth, quick, and hassle-free. Excellent service—thank you, Kieran!”
“Niamh dealt with my enquiry regarding a smart meter fitting really quickly today and managed to arrange a fitting in quick time due to a forthcoming holiday. Great friendly and efficient service.”
“Emily, your an absolute star!
Being new to solar panels, Emily was so patient and helpful, explain the differences between FIT and SEG and all things import and export tariffs. Plus what to do, when to do it .
She could not have been more helpful.
Well done Octopus!”
“Having received news from my current supplier OvO energy that my EV charger would no longer be compatible with their network I contact Octopus energy and spoke to Kieran who talked me through the process of changing over with considerable ease.”
