“Tayla fixed our problem that had been ongoing for a few months.
S/he took ownership of the problem that our new smart meter was not sending information to Octopus and sorted this out within a couple of weeks.
I’m really grateful for how she kept me updated on progress and ultimately ensured the meter is working properly.”
“Support from Emily was fantastic. Not just because of the resolution but mainly her dedication. She stuck with the issue from the beginning and was very kind and understanding of the situation. In the end she got everything resolved.”
“Beth was very helpful and answered all my questions about changing my tariff, even working out a calculation for me. Thank you. I have changed to a new 12 month fixed tariff.”
“Lucy was a joy to talk to she shorted everything out for me explained the tariffs didn’t rush me listened to my worries about adding credit to my account to cover colder months added me onto the best fixed tariff and was so kind and thoughtful big ty Lucy”
“Call answered very quickly, even though automated at first, I wasn’t kept waiting long or forced to jump over several hurdles before talking to a representative. Renu dealt with and resolved my issue effectively, was very pleasant and most helpful, a credit to Octopus Energy. Thank you.”
“I requessted a refund from my account and to keep my monthly payments at the same amount and not reduce as was suggested.
I spoke to Emily F who was extremely helpful and very polite. She handled my request professionly and to my satisfaction.
Regards
John Carrington”
“I spoke today with Sammy to arrange a new energy supply for my new property. Sammy was helpful, polite and professional and I would be happy to deal with her again.”
“Just spoke to Tayla at Octopus Energy - she dealt with my enquiry so well, clearly, and without fuss. It's always easy to get hold of a human being on the end of the line. Brilliant service.”
“Had referral query from recent signup. Spoke with Jay Bradbury at customer support…… what a great experience! My query was dealt with promptly and professionally…. Well done Sir”
“Phoned to query commencement date of requested switch from variable rate to fixed rate electricity. Gemma had all the information at her fingertips including my requested installation of a smart meter and she advised accordingly.
Fast, efficient and a pleasure to do business with. Thanks Gemma.”
