“Called with a problem over billing for which I was quickly given considerable help. Also the offer to email me with details about arranging payment for electricity exported from our newly installed solar panels - very helpful also.”
“To give you a comparison: I had a call this morning to sort out some stuff on my OVO account, to then switch to Octopus. It took me literally 4 hours to sort this out with OVO... It then took me LITERALLY 1 minute from when I rang to sort out the moving with Octopus, thanks to George.”
“Hello
Samantha was fantastic and, in one phone call, sorted all my billing issues.
I was dealt with by your offshore Customer Service previously, and it wasn't very good
Please change your approach, Octopus.
Samantha THANK YOU
Simon”
“Thomas is a total star; not only is it great to have a person to TALK to but Thomas got a real grip on a complicated problem and sorted it for me. A very big thank you from a happy customer!”
“I raised questions today on my account, and on changing tariffs with Tayla.
It was a very helpful few minutes, during which, Tayla guided me through the issues raised, and then having made my decisions, she took me through and completed the whole process for me.
She listened, and understood what I had to say, and dealt with everything speedily. It was a very reassuring experience.”
“I spoke to Felicity recently who helped me with my two Octopus accounts, one of which appeared to have been converted to an incorrect product. She helped correct this and as promised everything has been corrected and confirmed to me. I’m very impressed with Felicity and would thoroughly recommend octopus to my friends and family.”
“Natasha made me feel relaxed and combined with her efficient manner was able to answer all my queries and renew a new fixed rate energy contract
Many thanks”
“Switching to Octopus: Joshua was helpful, cheerful, and not pressed for time HOWEVER, Octopus did not record my address correctly - putting me at no.2 not 2a, so my meter number was not recognised by my old supplier. Octopus was using an out-of-date National Database. After several time-wasting calls they finally found the correct address - the house has only been here for about 40 years! It was then decided that I lived in Scotland, not England. Things can only get better.”
“Didn't have to wait too long on the call. Answered all my queries re a new contract, changing mid-term to a heat pump/solar system etc. Very satisfactory, professional, friendly, helpful. Sorted. Briliant to be able to talk to someone directly instead of chat, FAQ or lengthy emails that take time to come back. And a renewable energy supplier at reasonable rates [as circumstances are at the moment] Loyal customer.”
“I inadvertently mixed up the meter readings in the gas/electric account which put my account owing nearly £1500! I re-sent another meter reading and sent an email confirming the correct readings to Octopus and within 24 hours had a response from Beth adjusting my account and putting everything back on track .
Thank you Beth at Octopus for your efficiency and providing a high standard of customer service.”
“My son helped me switch to Octopus and we found it an excellent experience. Tom Powell was our agent and he had a brilliant sense of humour and tolerated my interruptions very well.”
“Zaid was fantastic. Even though I don’t like phoning energy providers, the experience was positive. Zaid was patient and explained everything, even though my situation was somewhat complicated. He reassured me that everything will be sorted. Highly commendable.”
“After having a smart meter recently installed I needed to speak to Octopus to have the screen monitor tied into my account. The man that I spoke to (who had a really deep voice) was really helpful. I told him that being of the older generation I wasn't brilliant with gadgets. He took this into account and was very patient with me. It made what I thought was going to be complicated, very easy to do. Thankyou Octopus.”
“Excellent customer service provided during the setup. Have always been kept informed on regular updates throughout the process and demonstrated an excellent standard of customer service. Would 100% recommend joining Octopus.”
