“Bill was printed with an error, called the query the bill and it was amended quickly. The operated apologised for the confusion and agreed to escalate it further to get a solution out or place to avoid it happening again.”
“My contact, Zac, told me all l wanted to know to make the switch to Octopus, l gave him all the information required and he did the rest, he also followed it up with email's to give me more advice. 100% well done”
“Kieran was very helpful and informative in allowing me to decide whether I wish to change to Octopus from my current supplier (unlike the previous person I spoke to who put me on hold for eight minutes and didn’t come back to me). A back up email was also sent with all of the data so I can now make an informed decision.”
“I had an issue with moving over to Octopus due to previous tenants not moving on their gas and electric, but I had a phone call with Joshua yesterday and everything was sorted. He displayed high levels of professionalism, made me feel at ease with the situation despite the fact I was quite stressed, and supported me through the process step by step with calm and helpful instructions. If every telephone operator at any company was like Joshua, I'd never feel anxious to call up a company for support again.”
“Spoke to Britney to ask her to check what time my meter man was due to arrive as I had been helpfully given the time slot of between 8am and 5pm!
Britney checked immediately and rang me back to confirm a time in the afternoon...and I'm very pleased to say he arrived as scheduled.
Great service all round - thank you! :)”
“Mark from customer service team is very friendly and patient. He is willing to listen to customer enquiries and provides some suggestions to resolve the issues. He is able to think from customer perspective.
Great job Mark!”
“Thomas was absolutely fantastic. Couldn’t have been any more patient and helpful. Very lovely young man thank you so much for all of your help today.”
