“Had a wonderful support experience during moving home. Special thanks to Preetpal, who patiently answered all our queries and guided through the transition. Hope to be part of Octoplus soon.. !!”
“After managing to lock myself out of my online account and app ( no. I don't know how I did it either!) , I spoke to Jess, who spotted straight away what the problem was, and helped me rectify it. Bravo Jess, you're a credit to your fantastic company 👏👏👏”
“Hi I just like to say that octopus energy helped me this morning a advisor called Cary’s she upgraded my tariff and helped me save money each month and also advised me about other benefits I could benefit from octopus energy in the future so I would like to say a thank you to the advisor Cary’s and also recommend her team leader to give her a commendation for her excellent customer skills and professionalism in relation to my problem that she solved with her help so thanks again octopus energy keep the good work up a happy customer 😊”
“George at Octopus very helpful to me today with a very clear explanation of how the Intelligent Go tariff works and how it would be suitable for me. His help much appreciated.”
“I spoke to Felicity who helped me decide which tariff would suit my needs. She was very helpful and me query was quickly dealt with. Thank you Felicity.”
“I am trying to move house and my move date changed. I let Octopus know but got a concerning email saying my move had taken place when it hadn’t. I realise mistakes can be made so called to ensure everything was in order. I spoke to someone who was not helpful and clearly did not have a grasp of my issue but she said she had sorted it. I then got an email saying I had moved out of the property I hadn’t even moved into yet. I called again and this wonderful assistant had to put everything right for which I am grateful! I was very concerned and feeling stressed and they were brilliant!”
“My emails are always answered quickly. Your customer services team is always very helpful, nothing seems too much trouble, and I’m never made to feel a nuisance! Thank you, Octopus, it’s good to know you’re there if I need you.”
“Lorcan found out about my query which he wasn't able to answer first of all. Was very prompt finding a solution and has booked an appointment with one of their engineers. Very good service, far beyond what I'd even hoped for. Thankyou.”
