“Mark was clear and patient with his advice. Mark gave me confidence to go forward with my problem. If I still had a problem, I felt he was positive in encouraging me to call back. Excellent service. Thank you.”
“Gemma was really polite and helpful. Switched my payments back to what I had been paying for me quickly and explained why they had changed. Thank you!”
“Tom was brilliant in helping us. British Gas were being very difficult about the switch to Octopus. Tom helped with the matter and we have now received confirmation that we will be switching. Very professional, efficient and friendly”
“I didn't have to wait long for my call to be answered.
I asked about a new tariff and Gemma politely told me that the market was changing
and it might be better to wait another couple of weeks to see if we could get a better tariff than the current ones. Can't ask for any better advice than that. No pressure selling just friendly informative information. Thank you.”
“Kai was extremely helpful in managing my switch over from British Gas. He was polite, courteous and friendly and gave a really clear explanation of what would happen and advise on tariffs available”
“Always receive reminders for meter readings. Don't wait long to get in contact with customer service and they are always very helpful. The bill is usually quite reasonable.”
