“5 Stars – Outstanding Service from Nia at Octopus Energy
I had an excellent experience speaking with Nia at Octopus Energy, and I’m genuinely grateful for the support she provided. She took the time to walk me through my gas and electricity meter readings, helping me understand everything clearly and confidently. She also reviewed my bills thoroughly and made the necessary adjustments, ensuring that everything was accurate and up to date.
Nia was absolutely brilliant from start to finish. Her customer service skills are exceptional—she was patient, kind, caring, and incredibly reassuring throughout the entire call. She explained everything in a way that was easy to follow and never made me feel rushed.
It’s rare to receive that level of genuine care and attention, and Nia is truly an asset to Octopus Energy. I’m extremely impressed and very appreciative of her help. Highly recommended!”
“I emailed with a query and within minutes I had a reply from Toni, my problem was resolved straight away. Easy communication and excellent customer service”
“Loran was super helpful and ensured I understood each part of the process. He emailed me links to make things easier and emailed me a summary of our conversation straight away. Fantastic customer service-makes me happy that I’ve switched to you. Thank you Lorcan!”
“I am always so impressed with the customer service at Octopus, it was a pleasure to speak to the advisor she was so helpful and courteous and resolved my issue very quickly.”
“Spoke directly with Amaan who acknowledged my concerns regarding the increase in monthly payments despite being some £570 or so in credit. He sorted this out with a revised payment. He also looked at the forthcoming 1 year deal for me”
“We spoke to Britney because we wanted to find out if we were ok with our level of payments. She explained that we were in credit which reassured us. She was very helpful and friendly”
“Hazel was so helpful today. She was friendly, polite and very patient. I’m new to the DD way of paying (we have just moved house) so I was a bit unsure but she made me feel better about it all. Thank you 😊”
