“Octopus is a great provider of energy with excellent customer service. Sammy dealt with my call swiftly and efficiently. She was attentive, polite and a pleasure to deal with. A credit to Octopus and a breath of fresh air. Boom!”
“We have been with Octopus Energy for many years and have always been completly satisfied. Today reluctantly we made the decision to consider leaving as the price for Gas & Electric was cheaper elsewhere. I phoned today and spoke with Felicity who was like a breath of fresh air with her honest, friendly, informative and comprehensive service. After reviewing the very latest new offer Felicity sent directly to us unfortunately with money as it is we have had to end our affiliation with Octopus Energy and have now taken advantage of another overall cheaper supplier.
Thank you for many years of superb service which I have found so easy and faultless.”
“The gentleman I spoke to, Terry was so polite and extremely helpful. He went above and beyond to help us. He covered all the questions I asked him and gave a lot of extra information to help us. He deserves recognition for his customer relationship, well done. Thank you for all your help.”
“I contacted Octopus just to check that, although I'd fixed my tariff I wanted to double check I was on the cheapest one. I emailed and spoke to Waverly who did a great job in advising me and we agreed that he would change to a slightly cheaper tariff. He did this for me and from contacting to getting it done only took a short space of time. I'm very happy with the service and responses.”
“Emily from Octopus Energy took a lot of trouble to correct a mistake with my gas meter and all through my endless emails I was treated with great respect. Each month I receive an email giving me the details of my account balance and when my next direct debit will be taken which I find very helpful.”
“Having spoken with Hazel today about my multiple accounts issues. I was reassured that the mix-up will be resolved. She was informative, polite and supporting giving me the necessary information to put my mind at ease.”
“Today I was opening an account with Octopus Energy for the first time, and the advisor was Kieran. He was very kind and explained everything in detail. So far everything is good.”
“Gemma was able to see that your automated systems incorrectly forecast an unnecessary increase in my direct debit which has just recently been agreed when I changed tariff. She saved the day by apologising and acknowledged the mistake”
“My call was answered quickly by Ross.
In a couple of minutes and in a clear and understandable voice credited my electricity export and changed my tariffs on both gas and electricity.
If only all utility companies were this good.”
“Natasha was extremely helpful, patient and friendly. She answered and resolved all my queries without any problems. She was also very efficient and professional. Good job!!”
“I gave wrong meter reading so I called up to
explain and to give a new meter reading.
I spoke with Hazel and problem was sorted in
less than two mins. Very polite very professional job done.
Thanks Hazel
Brian”
