“Felicity was outstanding in every way. She helped with my enquiry in setting up a new account, emailed me to reset my password, took a payment to keep me up to date on my account and took meter readings to ensure everything was accurate. She advised me on upcoming products and I sorted everything I wanted to during this one visit. Would absolutely recommend Octopus Energy to anyone who asks if all your Octopus Agents are like Felicity. 10/10!”
“I got a quote online, but the web site wouldn't accept my (valid) email address. I phoned Octopus and Zaid sorted the switch out for me while I was on the phone. Pleasant and helpful phone support.”
“Zak P was really friendly and informative. He made the whole process super easy and is a credit to Octopus. I’ve just spoke to someone at EDF who was rude, dismissive and non helpful. Zak P was the opposite of these things.”
“Jay Bradburywas very helpful and gave us clarification on our inquiries regarding gas meter repairs and smart meter installation. He also advised to email Octopus once the smart meter is installed so they can ensure a fair fee is being billed for the period of the time the existing gas meter has not been working so we could not provide meter readings for a couple of months .”
“Zaid, thank you for your helpful, clear and easy set up of my new account. So great to speak with someone and be taken through the process so smoothly. Much appreciated. Just what I had hoped for from Octopus.”
