“I was very pleased with the help provided to my Mum from Octopus. The advisor Lucy was very approachable and understanding of the situation. She came back to me very quickly and provided me with the necessary information. I am very grateful to Lucy for the help given to make my Mum's financial situation better and sending out heated throw. Thank you very much Lucy and the staff at Octopus who have emailed me so promptly in response to my different queries.”
“I called as I could not remember if I had chosen a fixed tariff to move to after my current one ends (12th Dec). It turns out I had however, the lovely lady I talked to realised that since I had decided on the new fixed tariff a slightly better one was on offer.
She amended my choice & my direct debit (which I wanted) straight away.
Really friendly and SO helpful, thank you š”
“Sanjeet Was amazing, very helpful. He took responsibility for my query dealt with it quickly and didnāt need to send it off for someone else. I was very impressed and taken back by your customer service doesnāt happen often. Thank you again”
“Nothing less than incredible service always since being a customer 6 years ago. Especially the last six months dealing with a "dead" meter. Mark, the customer liaison officer, has been highly professional, has dealt efficiently and promptly with all the issues that we have had to deal with. He has been knowledgeable, courteous, kind and caring and nothing was too much trouble to deal with. His commitment to sorting out a problem that was originally ignored has been nothing less than exemplary. We cannot praise his customer relations skills enough.”
“excellent customer service honestly. Emailed them and they responded in 2 minutes saying I had to call them. Called them and in 2 minutes issue was resolved. No clue about if the prices are good or anything else, but the less time out of my day listening to music on a phone call the happier I am with my provider.”
“Octopus answer the phone!!! You have excellent customer service.. very polite & helpful.. This is incredibly important in todays fast world..That is why i changed to Octopuss..I feel reassured and safe.
Thank you ā¦Caroline Lee”
“All my questions were answered professionally and to my satisfaction. Gemma was very polite and friendly which put me at ease. My request to increase my direct debit was done and renewal of my fixed energy price was confirmed verbally and as promised my email”
