“Zaid was very kind and helpful. He explained everything clearly and made sure I understood it all. His friendly attitude and patience really made the experience a positive one. I also really appreciate that Octopus Energy's plans and energy tariffs are very economical, which makes a big difference.”
“I can not begin to describe just how brilliant it was to be supported on my call with Aadam today. I was very nervous about switchin to a new service and Aadam was able to make me feel at ease and guided me through the process, informing me of everything that was needed, in a way that was informative but not overwhelming.
The process was extremely quick and the service provided during the time of my call was extremely high quality. Aadam was so easy to talk to and incredibly patient, listening to my concerns and my queries and answering each one without hesitation or trepidation.
This is my first experience with Octopus Energy. If their ability as an electricity provider is as good as Aadam's customer service then I will consider myself to be incredibly fortunate.”
“Your colleague - Pete S - was pleasant, professional, and knowledgeable. He immediately identified the problem (which was of my own making because of an erroneous meter reading), fixed it, then explained the whole process perfectly. I cannot think of how it could have been done better.”
“Spoke to Kainaat regarding setting up an account with octopus, absolutely wonderful customer service, she was more than happy to explain anything that I was confused with which made signing up an absolute breeze”
“I’m moving into my new property in a few days an I decided I would try octopus… like most people when moving there’s so much to do an so many people to contact the lovely Kainaat I spoke to was superb so patient and helpful explained everything fully and even set me up my account and have me up an running for when I’m in there if there energy services is as good as there customer service I will be so thankful and thrilled also a money saver I would definitely recommend +++++”
“Sammy was excellent and should be congratulated on her ability to deal with all questions with a practical and pleasant approach. This young lady should be promoted-and soon.”
“I'm an existing Octopus Energy customer, and needed help with switching to a fixed tariff. The website is brilliant but not flexible enough when I'm already in credit so rang and spoke to someone. The phone was answered very quickly and helped me with my issue.
Very helpful and friendly. Brilliant customer service and a great company.”
“Pete S (Cov-10) was very friendly and chatty which made the process enjoyable and feel much quicker!
Incredibly knowledgable and was able to sort out the issues straight away as well as explain it in a way I understood while advising me of the best way forward.”
“Octopus has done very well and I am very pleased with the service. Sam in particular has been excellent and probably deserves promotion and/or a bonus.
Well done
Richard Williams”
