“Sammy found out the information I needed for my unusual enquiry, left me in no doubt she was an actual human, and booked in a smart meter installation date. Very helpful and friendly.”
“Lovely talking to George -he was most helpful to me and very patient , listening quietly to me, even though I was a bit long-winded! he understood straight away and sorted my problem and query immediately . Thank you George, for your help , it was nice to hear a friendly voice and didn’t have to wait too long for the phone to be answered .”
“Getting things done quick and easy. Switching tariff and getting all the information in no time. Thanks Preetpal for the professional and straightforward attitude. Would recommend every time.”
“I have been with Octopus for several years. Today I spoke to Ben. Received my statement yesterday and I have a high credit but today I received an email advising they were increasing my monthly payment by almost £50. Advised Ben I wanted to remain at my current monthly payment which he accepted. All sorted less than 2 minutes thank you Ben”
“Hi
Garima Kumar The person who I spoke to was polite and knowledgeable about my question to receive a refund on my account and did this in quick time and to my satisfaction
Most pleased.”
“No automated system asking you to select from several different confusing options just a simple direct connection to a person in seconds, best customer service i've experienced in a very long time.”
