“Received a very helpful email giving me info that my current tariff ends in a few days. I telephoned, the ca;; was answered within a few minutes and I spoke with Garima Kumar, who gave me advice on which tariff would suit me and made the arrangements for the switch. All very straight forward and professional.”
“I was considering canceling my Octopus account. However after discussing my situation with your consultant Phoebe who answered and solved my disappointments about my two accounts in the most friendly efficient professional manner.. can highly recommend Octopus Energy and strongly recommend Phoebe for promotion and certainly in training others.
Desmond”
“Upon receiving an email from Octopus energy, I had some concerns and made a phone call to costumer service and had the pleasure of speaking with Beth and not long after explaining my concerns, Beth quickly rectified the issue and the entire phone call didn’t take more than 3 minutes. I’m at present one happy costumer thanks to Beth and Octopus energy.”
“Spoke to a very nice man called Terry who-was extremely helpful in sorting out my account problems. It was so much easier talking to a real human than trying to do it on line. Thank you octopus and Terry”
“Spoke to a very nice man called Terry who-was extremely helpful in sorting out my account problems. It was so much easier talking to a real human than trying to do it on line. Thank you octopus and Terry”
“I am so happy with my support and assistance today from Waverley. Empathetic and dealt with my request promptly and efficiently! Can’t praise them highly enough! A great team member and company! Wouldn’t go with anyone else!!”
“I have only been woth Octopus Energy for a little over a year and already, I know I'll never use another energy company. The call handlers are always so friendly, kind and helpful as well as informative, and I always have my query answered and resolved. Today's call with Jess was no exception, she was lovely to speak to and extremely helpful.”
“I phoned Octopus for help as my current tariff was ending and my call was answered very promptly by a young woman called Sammy. She explained the two different tariffs while I wrote it all down. I misunderstood several times but Sammy was very patient and she cheerfully went over it all again to make sure I had written it all down correctly. I was then able to decide which tariff to select and Sammy input it for me. Call centre staff at Octopus must know that customers can hear a smile in their voice and I certainly heard Sammy’s. As the call ended I was smiling too!”
“Finally now I am moving into my own place I'm able to sign up for my energy with Octopus. My daughter has been with them for years and has been more than happy with them. Staff on the phone we're very helpful and nothing was to much trouble.”
“Helped me today after a very expensive month ( car breakdown and repairs). Skipped direct debit, just paid the actual bill. Back on track next month🤞🤞
Thanks Terry”
“Really excellent service! Answered all my questions so clearly. Really friendly and helpful, and set a reminder to check my meters and send me an email when all is clear. Thank you Vic!”
“The lady answered all my questions with patience and understanding. It was clear that she understood what and why I was asking whilst helping me to forecast what I need to do in the future to make sure that I can keep my account in credit in the future.
N. it would be helpful for people like me to receive the Warm Home Discount, as I used to, when Personal Independence Payment was included in the list of benefits allowed for this discount.”
