“Very fast reply to my email - within minutes. Fast reply to my supplementary questions too with helpful information and actions. Thanks to Beth, the customer service advisor dealing with my query.”
“I've just moved home and found Octopus to be extremely helpful . The whole experience of moving can be very stressful. I am now a customer with Octopus. Special thanks to Zak P . He was so helpful in resolving my issues . He is a credit to Octopus and I hope you pass on my regards to him .”
“I had a great experience setting up my new energy account with Octopus Energy, thanks to Kieran. He was incredibly helpful, patient, and efficient throughout the entire process. Kieran made everything clear and straightforward, and his friendly approach really stood out. It's refreshing to receive such professional and personable service, he is a credit to the Octopus team. Thank you, Kieran!”
“Rang octopus this morning and spoke tto a very helpful young man called Niall about a worry we had about t a rrs meter we have. He was extremely helpful. Thank you Niall”
“Wanted to go onto a fixed rate but the website wasn't helpful enough. My phone call was answered in less than a minute, and everything was sorted efficiently and quickly. Great customer service, good company to deal with.”
“Very Helpful service and fast and easy way to set up the energy for a first time buyer. Zaid was very understanding and assisted in everything we needed!”
“Wow how helpful was the person we spoke to about changing tariff. Gave us all the information we needed and above and beyond to make sure all would be positive change for us .”
“Jamie-Leigh was informative, helpful and friendly. She listened to exactly what I needed, then sorted everything quickly and efficiently. A definite credit to you company.”
