“I had a query regarding the best tariff for me, as I was changing to an electric vehicle. Vic answered my email within a couple of hours and was most helpful.
Thanks very much.”
“I am a new joining customer to this energy service
The way JOSH from their customer service answered my queries was beyond awesome …
Very polite,sincere and very very professional
To the point solutions for my queries and very well handled the account
Wish you all the best
Cheers”
“Lucy was very professional with the query I had regarding our gas account. Absolutely excellent service was provided including politeness & knowledge of all the question I asked.
Marvellous”
“Britney kept in touch when I had a slight problem after the fitting of new gas and electric meters. She offered help if I needed it fortunately I managed to sort the problem. It was great that a large company took the time to keep in touch, rare nowadays.”
“Am happy with lady who spoke to me at octopus energy about pay as you go smart meters and a new contract with them,i even get £50.00 for me and my friend as she referred me for changing supplier,nothing too difficult for octopus energy,everything went smoothly with the takeover,thankyou octopus energy,you have made my day today.”
“Thomas was welcoming, upbeat, positive and enthusiastic from the moment he answered the phone. He was polite, helpful, and kind throughout the whole phone call, and when my phone cut out, he called me straight back. Everything was explained clearly and fully; it was a great and positive experience, thank you, Thomas!”
“Great customer service! We had a problem with our old supplier and our export tariff, but Octopus has helped us get on the right track. I'm glad we switched to Octopus.”
“Jamie Leigh who took my call is a credit to octopus 🐙 to me it was a huge crisis at my age 90 years old, but she brought it about to be so simple and finished my call with me smiling again. Stay with all of us old folk please octopus for employing staff such as the said person and all others in the past when we request final help.”
“There was an issue with entering the company number when trying to switch to Octopus on the website so i called and spoke to someone. My call was answered very quickly and sorted the issue in no time at all.”
“It was so lovely to be able to switch from our current supplier to Octopus so effortlessly. Octopus stands out from the crowd because we can phone you and we get a lovely person on the other end of the phone who we understand and who can explain things and sort things out for us with ease. Mariah did just that for us a couple of days ago when we switched- she was really helpful, patient, articulate and kind. She made us feel in very safe hands and having spoken to her it confirmed to us that we are absolutely doing the right thing. Thankyou Octopus for allowing us to phone you and speak to someone with minimal effort or frustration and for having such lovely staff.”
“A pleasure to deal with someone human on the phone who understands customer service. Call was answered quickly and efficiently and I was guided through my setup up with ease! Thomas is a credit to the business and I would recommend. Thank you!”
