“I now feel terrible as I can't remember the lovely mans name - he was super helpful and kind and efficiently set up a new account for me - thank you so much”
“Amaan was able to attend to my enquiry this afternoon in a way that did not only satisfy me but also enriched my knowledge about Octopus energy and its Interest in Customer satisfaction.
Thank you Amaan”
“Spoke to Grace who sorted my query really quickly and gave me all the information I needed to get switched back to Octopus after I moved house.
Much better than than OVO who I had just got off the phone with.”
“My initial discussion was with Demi and she was very pleasant and helpful. Unfortunately she used the wrong email so I had to ring again and spoke to Tom who sorted it all out.
I must admit I was very impressed with Demi and Tom”
“Hi Octopus, I'm think your question "Tell us how Octopus energy made you happy?" is totally inadequate.The word happy has to be to be replaced with ecstatic and over whelming. Where have you been for the last 50 years of my business life (although
I do much appreciate your existence has been far less) As well as the tariffs are very competitive the service is second to none especially compared with other providers I have personally encountered. I must take advantage with this text of thanking a young member of the Octopus energy team, Kainaat , who dealt with my application incredibly professionally and with kindness.
Thank you very much Octopus energy
Lawrence Jones
Octopus Acc No A-04c71B0D”
“Kieran had a great approach to my query. He listed to my concerns and addressed everything I ask with calm and a great manner. He gave me not only one options but a few which then I can choose from. It was great talking to him and set up my energy account with Octopus.”
“Kieran was lovely on the phone today. I called because our automatic transfer was stopped. He explain things clearly to me and got it all sorted out for us! Lovely experience and very quick.”
“Excellent customer service! The agent ( Thomas) was professional, helpful, and resolved my issue quickly. Very satisfied with the support I received.”
