“Following a general telephone call, enquiring what Octopus options where best suited to my needs, I decided to transfer energy provider to Octopus. When the transfer was complete and 24hrs after my account was successfully created, there were still areas where I needed support. I wrote to the Octopus customer services team for assistance. I would like to thank Samantha from Team COV-15 for her prompt reply, for providing the relevant hyper-links for web support and for the follow-up telephone call. As a new customer, I cannot praise the support team enough for their prompt actions and assistance. Many thanks”
“I needed final bills for the gas and electricity at a property I have just sold. It was brilliant to be able to speak to a real person very quickly and not to have to waste my time going through automated messages. Mark H was very quickly able to give me the total owed and I was able to pay this over the phone. Excellent service and I only wish it was that easy dealing with other organisations. Thank you very much!”
“Spoke to Renu re a faulty smart meter, he responded very quickly and in a very friendly and helpful manner and sorted it all for me very efficiently. Fantastic customer service that you don't get in many places. Much better than speaking to a machine or a Bot. Well done Renu and Octopus, a breath of fresh air.”
“I spoke to Sam today. He was excellent. Very patient, helpful and professional. I was enquiring about signing up to an export tariff for our solar panels and battery. Sam was extremely knowledgeable about all the different tariffs etc and advised me as to which would be the best for me to sign up to. I’m delighted to know that it will all be set up in the next few days. Thank you very much Sam for your help today and Grace who had responded to my emails. Bravo Octopus!”
“The system keeps attempting to increase my monthly payments despite the issue being on your side that caused the problem in the first place.
I am not going to hold that against your agent as they quickly confirmed my request was sorted.”
“I’ve just changed my tariff for another year and Grace was wonderful. She was so helpful and took time to fully explain everything I wanted to clarify. Such a wonderful stress free customer support. She was a delight and thank you.”
“Octopus has great customer service, one of the reasons I stay with them. Today spoke with Shuab who was very patient with me and explained everything I needed to know. Thank you Shuab.”
“Thank you Octopus Energy,
I have had a great experience today with the help and assistance of your customer service advisor Taylor. A most polite and professional person.
I was able to have my query actioned and concluded in a timely manner.
Thank you Taylor for a first class experience today .”
“Waverley is very polite and very efficient in helping me check IHD connection for gas consumption display of my smart meter. I am very happy for her kind assistance.”
“Britney was exceptionally helpful!
I could not have asked for better customer service in terms of clarity of information, my price/ tariff options, and patience when I kept asking the same question in a few different ways!
Give that woman a raise!”
