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Octopus energy Reviews

4.1 Rating 6,395 Reviews
78 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
Octopus energy 1 star review on 10th April 2025
Jamesc
89
Anonymous
Anonymous  // 01/01/2019
Solved my problem very well.
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Posted 3 weeks ago
Beth was really nice and helpful Thank you
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Posted 3 weeks ago
Tom was great and helpful
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Posted 3 weeks ago
Love customer service they were so patient and understanding of my situation and helped me so much , thankyou
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Posted 3 weeks ago
Excellent customer service from Kieran who was very helpful and friendly. He sorted out my request quickly and efficiently.
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Posted 3 weeks ago
Very sweet over the phone, and informative and helpful. I was asking about closing the account for a move, and the lady explained it well. Thank you!
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Posted 3 weeks ago
efficient customer service, answered query quickly.
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Posted 3 weeks ago
Tom was great to deal with and made the whole process of switching very easy. Have heard and read great reviews of Octopus and our first contact through Tom certainly lived up to the billing.
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Posted 3 weeks ago
Just great service as usual. Phoned, answered fairly quickly, question (regarding my electricity tariff) answered, and some guidance provided about it. Got everything I wanted very quickly and effectively.
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Posted 3 weeks ago
Great customer service with hardly any wait time 👍
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Posted 3 weeks ago
Felicity was friendly, courteous and dealt with my query very efficiently and effectively. Top notch service.
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Posted 3 weeks ago
Zac was polite and helpfull
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Posted 3 weeks ago
So simple!
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Posted 3 weeks ago
I had the delight to speak to Thomas and arrange to switch my neighbours account to Octopus. He was super friendly and professional and happy to speak to my neighbour and reassure her regarding the new account. A real asset to the Octopus team! Thank you Thomas!
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Posted 3 weeks ago
Dexter was a delight
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Posted 3 weeks ago
Sam was very helpful and closed out the issues that arose with my smart meter, well done
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Posted 3 weeks ago
Tom was very helpful and informative. We have just moved into our new home and wanted to compare prices. He gave prices available based on flexible and fixed rates, comparing usage of the previous owners and based on ofgem low usage customers.
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Posted 3 weeks ago
Kainaat was quite helpful with my enquiry and made sure to assist me to sort my query.
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Posted 3 weeks ago
Very happy and Kainaat made it easy for me to understand as it was my first time having to sorting out an energy supplier. Thank you Kainaat
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Posted 3 weeks ago
Kiran was very helpful in providing guidance and help with regard to switching to Octopus. He clearly explained the process and what happened at various stages. A credit to the team.
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Posted 3 weeks ago
Octopus energy is rated 4.1 based on 6,395 reviews