“Terry kindly explained the reason why my gas meter reading had not been transferred over and he will start the process to sort the problem out on the National Database. He also advised to contact EDF with a photo of the final gas reading and as I have a credit balance they should now be able to sort the final bill and refund my credit balance.
He advised this should all sort itself out within a few weeks and to call back if I had any further problem. Thank you Terry S”
“Spoke to Garima Kumar about my switchover. She was very helpful and gave me clear information and estimated timelines for the switchover to complete.”
“Just wonderful! They explained everything through with humanity and a real care. I’ve never had this type of service before and it’s just really reassuring.”
“I had to write a review for Mark H (COV 10) because he was just so incredibly helpful today. Honestly, I was dealing with one specific issue that was stressing me out, it was the only thing that was ruining my day, and I couldn't get past it.
Mark stepped in, handled everything super efficiently, and was so clear and kind about the whole process. He didn't just fix the issue, he took the entire weight of that problem right off my shoulders. It was a huge relief and instantly made the rest of my day better.
Thank you so much, Mark. I really, really appreciate his fantastic customer service!”
“I've been a very happy Octopus customer for several years. I've just moved house and my new home hub couldn't be activated. Jake worked through several potential solutions until it was fixed. Brilliant customer service.”
“A huge and grateful thanks to Terry S for all his support, guidance, communication and professionalism in helping me since my old electric meter went wrong. My emails and phone call were responded to straight away and an appointment made to suit me, to have a new smart meter fitted. Any questions and queries I asked Terry were answered giving me complete reassurance. Thank you once again to Terry S.”
“Hazel was excellent, dealt with my enquiry from the start and saw it through to conclusion. A real superstar and Octopus should be proud to have such a great employee.”
“Following a general telephone call, enquiring what Octopus options where best suited to my needs, I decided to transfer energy provider to Octopus. When the transfer was complete and 24hrs after my account was successfully created, there were still areas where I needed support. I wrote to the Octopus customer services team for assistance. I would like to thank Samantha from Team COV-15 for her prompt reply, for providing the relevant hyper-links for web support and for the follow-up telephone call. As a new customer, I cannot praise the support team enough for their prompt actions and assistance. Many thanks”
