“I had a couple of tricky things to get sorted. Joshua was polite, patient and efficient, solving both issues with good clarity of communication throughout the call.”
“After being cut off after 12 mins the first time it was great to speak to Tayla who was helpful and efficient. She sorted out my issue and followed it up with a telephone call later to ensure I had got the information”
“Answered the call within 2 minutes . Very friendly and answered all my question to help me resolve my problem .excellent service so glad I switched and would definitely recommend”
“Quick response, Dexter provided clear inforation and enabled the whole switch to be completed without stress. This is what quality customs
er care should be.”
“Spoke with Uzair and made and just made the switch. He was really good and explained everything well in clear and simple terms. He even mentioned things I had forgotten to ask, such as the fact I am a vulnerable customer.”
“Dexter from Customer Services has been brilliant today in helping me with the challenges of setting up my mother’s new electricity account! He was reassuring about how to resolve the problem and best of all - sent me an email so I don’t have to start again explaining things to a new advisor on the phone 🌟🌟🌟🌟🌟”
