“I have been with Octopus for a little while now and only had to email them twice in that time, they responded really quickly and made the change straight away.
Waverley was very helpful, professional and is a credit to the company.”
“Pete S really helped me today with the issues I have had about the RTS switch off and ensured I will (finally) get a new meter. He was friendly and helpful and I really appreciate that.”
“I was extremely happy with the service that Nat provided as a consequence of our telephone conversation.
My query was resolved in a matter of minutes which was appreciated.”
“It was a good experience getting onboarded with Octopus Energy.
Kieran provided excellent support in getting the setup done, which was smooth and hassle-free.”
“The person I spoke to, Vic P, was very helpful; she made an appointment, arranged a 'payment holiday' and provided useful information in one call. And promptly followed up with an email as she said she would.”
“Grace was very pleasant and helped me sort out all the things I needed to do today it's the first time I have used Octopus and I'm very impressed with the customer service.”
“Just so easy to deal with, you speak with real people and they actually help. I just had a question about a referral as I couldn't see the link on my computer but I was helped to do the referral. I was told that they would look into the fact that the link wasn't on my computer but was on the app which I didn't have. It all got sorted for me so thank you Sidra.”
“Octopus Energy made me happy by taking my situation promptly into consideration. Your colleague Pete S (Cov-10), was very kind and helpful, I appreciate what he has done for me.
Your Customer Service is very, very helpful and I appreciate all of your Team what you have done for me, I kindly thank you all, God Bless you all. Has you Guys would say, love and power.
Kind regards,
Jacqueline.”
“My current fixed energy plan comes to an end shortly and I wanted to discuss a new plan. The phone was quickly answered and a very pleasant energy specialist helped me sort out a new plan. Nothing was too much trouble and all my questions were answered with a friendly tone. Thank you for your help today Joseph Reader. It’s not easy ensuring you are choosing the best plan so your help today was very much appreciated. Thank you!”
“My current fixed energy plan comes to an end shortly and I wanted to discuss a new plan. The phone was quickly answered and a very pleasant energy specialist helped me sort out a new plan. Nothing was too much trouble and all my questions were answered with a friendly tone. Thank you for your help today Joseph Reader. It’s not easy ensuring you are choosing the best plan so your help today was very much appreciated. Thank you!”
