“It’s made me happy in every way, good prices, excellent service, with monthly bills
easy to contact and very quick response
There is nothing to fault,”
“Jay who took my call after verifying me quickly understood my request and sanctioned it.
He then was pro-active about my energy rate and I was pleased to accept the new rate.
A job really well done.
thank you”
“So easy to speak to - all the staff are so helpful - so refreshing after dealing with other energy suppliers. Joy was efficient helpful / explained everything. 10/10”
“Hi my telephone conversation with Mark H Cov 10, today, reassured me, I felt listened too, valued as a customer and confident that he was going to sort my concern out for me... which he did. Thank you.”
“I spoke to Jay Bradbury today he was amazing such a lovely man, so helpful and polite! Also very well spoken and answered my questions
Thank you so much!”
“We had a complicated issue with our meter and smart meter and Jay worked to understand it, fix it going forward and put it right on our historic billing in a really clear way! Thank you!”
“Jake was a super helpful young man and I could not recommend him enough! His manager should definitely give him a big Christmas bonus! He sorted everything and will hope to speak to him every time I call in. Give this man lots of money”
“Had some weird issues switching over from another provider and Rukhy was very persistent in having the problem solved. It all worked out, in the end.”
“Being able to speak to someone almost straight away on the phone is a big plus in this day and age.
Being a pensioner (78), I also enjoy the free 1 hour sessions periodically.
Anyone giving less than 5 ⭐'s need to try other service providers.
When in discussions with anyone, I always say to them try Octopus, you won't be disappointed”
“The advisor was very polished explained why my xd wasn’t being taken he explained I had used my card to make 2payments the advisor sorted the issue within minutes he assured me all was ok I haven’t been well he was so supportive marvellous service well done”
“Called today about my bill. Got through to an adviser in seconds! Also so nice to speak to someone actually in the uk rather than a foreign call centre. Emily F dealt with my problem swiftly and efficiently. An impressive experience all round!”
