“Nobody wants to receive a bill Christmas Eve that is significantly higher than expected. Luckily I had expert help from Preetpal who answered all my questions and was friendly and helpful in sorting my issue. Turns out the billing amount was a mistake and was rectified immediately.. Thank goodness, Christmas is on again!. Can't thank him enough for all his help, friendly and courteous throughout, well done Octopus.”
“Called today with a meter issue, spoke to Beth who helped sort the matter out quickly, I've always had excellent service with octopus, thank you Beth”
“My Smart meter died New one sent in just a few days... great Sadly person I spoke to said just plug it in. No I called today & Emily set it up for me , lovely person & a great help. very unusual these days for a person taking incoming calls can help you Well done to Emily & Octopus for having such trained staff.
PS the music on the hold line needs to be calming. Thankfullly the call was answered in a minute or so!
Joy McKenzie”
“Telephoned and spoke to Emily who was excellent and was able to answer all the questions I had about switching my FITs generation. She was also able to help with my off peak meter query. Emily is tremendous hang on to her she is pure gold and it is so nice to talk to someone who actually knows what they are doing. Has restored my faith in GB.”
“Having spoken to Niall today regarding more than one query I had regarding our gas and electric accounts, he couldn't have been more helpful. It actually felt quite unusual in this day and age to speak to a person who was so polite, helpful and knew exactly what he was taking about. It's a pity there aren't more Niall's employed by other companies, it would make all our lives less stressful.”
