“It was very nice speaking to Jamie-leigh, her swift response was a good one and I was extremely satisfied with the help I got, thanks and kind regards.”
“I have contacted Octopus a few times with various concerns.
Each time Vic and the team have been able to assuage my concerns.
I'm very pleased with Octopus.”
“Tom was helpful, patiently answered all queries, could be clearly understood - even made a phone call that I had been expecting to be rather tiresome into a pleasant one.”
“Emily was outstanding in my transfer to Octopus. It was not straightforward as some information on the national database was incorrect, Emily persevered and worked through the issue . I’m now an Octopus customer and couldn’t be happier. Great customer service & great price.”
“My call was answered in less than a minute by Aadam who was very helpful and friendly. He explained everything clearly and helped me to get my switch to Octopus back on track.”
“Kieran helped me set up my Octopus Energy account and switch from using The Bunch to directly with Octopus.
He explained everything and the whole T&C patiently. Best service I've ever received from a utility company.”
“Vic, the agent who answered my call was very knowledgeable in all Octopus products and was able to answer
all my account and product questions without transferring me between different departments. She then took the time to write a tailored email summary of the information that would be helpful to me which was sent to me within 15 minutes of the call ending. Speed of connection to customer service team was also brilliant on hold for less than 2 minutes at a peak time of day.”
