Your colleague Lauren today was extremely professional in her approach to my queries and attentive to the detail. Not only addressing the immediate issue but was very willing to review my overall situation to explore any benefit which might arise from a potential change in tariff etc. I am happy that my account is being looked after and that any future queries will responded to equally efficiently. The ability to continue to speak to human beings promptly is very important and will always influence my choice of energy supplier. Ai has its place but a human response is paramount.