“I was quite happy as it is a lower tarrif but my daughter who is with octopus is put on a lower duel tariff ghe only difference is i have smart meter she sends reading in?”
“Thomas was lovely, clear in explaining, patient and charming. ( of course as he has a Welsh grandmother..) Thank you for making it a simple transition Thomas 😊”
“Leila H deserved a 5 star review - she finally resolved a problem with our meter reading that had been going on since we switched to Octopus 3 months previously .
She was helpful, efficient and very good in communicating the steps she was taking to sort this out .
Unfortunately prior to her intervention , and after several promises of action from others from April onwards , we considered customer service as inadequate . She has certainly gone some way to providing a more balanced view . She couldn’t be faulted.”
“Great customer service. Fast and precise response. Helpful and thinking from customer's point of view.
As a new customer, I cannot comment the tariff yet.”
“I contacted Octopus last week and so far have spoken to Daniel,Jo,Tom and today Terry.As a new customer I found each one friendly,cheerful and extremely helpful guiding me through the various processes I needed to be involved with and putting my mind at rest with any problems I had. I have so far been very impressed and hope this experience continues.”
“I spoke to leila about edf not responding to the transfer and that I had paid a monthly direct debit to them and octopus. As I was meant to be changing over. I was in credit with edf and there was no reason for them to do this. She re applied and measured me she would refund me the direct debit that they had taken out and would escalate it. She was reassuring and sympathetic and could recognise my stress.”
“After finding the web site really difficult to negotiate, speaking to your call centre direct became a pleasure. Our request was dealt with professionally and speedily!”
