“I contacted the company today spoke with Sam who was so helpful and supportive I made a mistake with direct debit and he sorted it for me there and then I was so relieved, so hats off to you Sam thank you so much”
“We had been recommended to look at Octopus Energy, and now we find that you already serve the house that we are moving to shortly. I contacted your Customer Service by telephone and spoke to Tom who was able to help me set up an account. I agree with Octopus Energy's ideals. I have only given you four stars simply because I was unable to see what tariffs were available and thus choose one, but I am sure that Tom will sort that out too before we move next week. Many thanks Octopus!”
“Lucy was very helpful and polite when I rang regarding my fixed rate coming to an end. the only think I found compared with other companies is your standing charges are higher
But customer service is excellent”
“Always great service, a speedy response and an intelligent human at the other end! Very easy to communicate with and discuss whatever the problem is and always a sensible and very helpful response.”
“Rapid response to call. George explained the situation (it was my mistake submitting a reading). I gave him the correct reading and the issue was quickly resolved in a very pleasant manner. V good Quality Customer service.”
“I had need to contact Octopus Customer Service having had metering problems
My first contact was Beth She was very professional and helpful
The problem took a bit of sorting but she kept me informed at every stage and solved the problems as they arose
Well done and thank you”
“Kainaat was extremely helpful and very patient in going through the process with me, taking me through reach stage and providing support and information whenever I needed it.”
“While I did not accept the dual fuel energy price offered to me, by Octopus I have to say the call centre person , Uzair was very helpful and answered all my questions .”
“Thank you Waverley for your help today, confirming my appointment to have a Smart Meter fitted and agreeing my Direct Debit monthly payment can be no more or no less than is due to Octopus, without 'credit' payments.”
“Uzair was helpful and patient, and stayed on the line even when it temporarily cut out. Initial quote was about double the price as looking at the current owners of the house and not me, but he was able to cut the price down when we queried it.”
