“Great customer service from Felicity who got me set up after a few technical hitches. Particularly impressed with the fact that Octopus answer the phone rather than leave you holding for long periods like other energy suppliers.”
“Answered the call quickly which was good because the music on hold was ghastly. Lesley was very helpful. Just a pity octopus tariff offer is not very competitive.”
“The staff have all been good and helpful. Hazel has kept me informed. During an electrical storm on 10th June the comms on our gas and electricity meters were knocked out. The electricity comms were got working in a reasonable time, but I am still waiting for the comms to connect with the gas meter. Hazel tells me a replacement gas meter is needed and has been requested. So the only reason I have not given 5 stars is my frustration with the delay, not that anything is spoiling.”
“Received email notifying me of new tariffs and one was cheaper than my current tariff. Tayla was helpful and arranged new tariff without me having to do anything”
“Am fed up with getting routine emails telling me you are upping my payment despite being £200 in credit. And having to ring to stop it. That said the person I spoke to was helpful and courteous”
“Both Mark and Britney were helpful in addressing a rather tricky problem arising from a problematic handover from a former supplier and an antiquated, incomprehensible electricity meter, addressing all the issues with efficiency and courtesy.”
“I really appreciated that Natasha listened to my problem which was to do with Google Nest thermostats no longer being contactable through app on tablet or phone. This meant my use of heating went up and was super annoying as I've had to find a heating engineer to replace my thermostat and it seems it is the busiest time of year! So I was glad we came to a compromise and I cleared my outstanding bill so I can remain on the tariff I was on last month. Thank you!”
“I have been with Octopus Energy for the last 3 years and they have always been brilliant. I switched recently to a new provider because rates were cheaper and after switching I realised what a poor energy provider my new one is. They didn’t send readings to Octopus to verify final bill so took a little longer than I expected, and when my new supplier finally sent readings they sent a wrong read!!! I give Octopus 4 stars just for not doing more in terms of pricing to keep us. I’m sure we will be back when our new contract ends.”
“Waverly was very helpful and resolved the issues we had with the two properties. One was a change of supplier to Octopus and the other was a change of tariff at our home.”
