“Thank you Waverley for your help today, confirming my appointment to have a Smart Meter fitted and agreeing my Direct Debit monthly payment can be no more or no less than is due to Octopus, without 'credit' payments.”
“Uzair was helpful and patient, and stayed on the line even when it temporarily cut out. Initial quote was about double the price as looking at the current owners of the house and not me, but he was able to cut the price down when we queried it.”
“My conversation with Tom was helpful and positive. He answered all of my questions to my satisfaction.
I would have scored a five but for the background noise (not Toms fault) . Having managed large contact centres myself I would suggest that a noise review is undertaken considering how the workstations are positioned and how the call can be quieter in terms of background noise.”
“It was very easy to switch over the phone, but annoying that switching pine didn't work and I had to call. Call hours could be more convenient for people who work ie have some evening or weekend hours.”
“Hazel was helpful and friendly. I wanted to change supplier to Octopus. Her information was succinct and clear. It makes a business that is a bit scary at times for the customer seem quite easy and unproblematic.”
“When I called last Thursday I was quite unhappy about the arrangements made to install my smart meters. They fitted the electric meter but couldn’t install the gas meter, even though I had made it clear that there would be problems. Mark was very understanding and assured me that at the next appointment (tomorrow) it will be ok.
So far, so good….I don’t want to waste theirs and my time again.”
“My call was answered very quickly and with relatively little preamble which is always good The lady who answered my call didn’t give her name ( which I think is always good to do) but she actively listened to my query, and was most helpful in answering it. Her telephone manner was extremely good being both warm and friendly. As someone with a background in customer care, I’d say it was almost exemplary. A good company to deal with.”
“I spoke with Dexter who facilitated my switch to Octopus over the phone. Dexter was helpful, polite and knowledgeable about Octopus' smart tariffs. The switch has now been complete, thank you Dexter.
My only key disappointment though, not with Dexter I hasten to add, is that my solar batteries (Triple Power) aren't deemed compatible with Octopus systems such that I'm unable to move onto the Intelligent Flux tarriff! I really hope Octopus that you widen their range of compatible batteries asap as there are so many popular ones on the market in the UK”
