“When I called last Thursday I was quite unhappy about the arrangements made to install my smart meters. They fitted the electric meter but couldn’t install the gas meter, even though I had made it clear that there would be problems. Mark was very understanding and assured me that at the next appointment (tomorrow) it will be ok.
So far, so good….I don’t want to waste theirs and my time again.”
“My call was answered very quickly and with relatively little preamble which is always good The lady who answered my call didn’t give her name ( which I think is always good to do) but she actively listened to my query, and was most helpful in answering it. Her telephone manner was extremely good being both warm and friendly. As someone with a background in customer care, I’d say it was almost exemplary. A good company to deal with.”
“I spoke with Dexter who facilitated my switch to Octopus over the phone. Dexter was helpful, polite and knowledgeable about Octopus' smart tariffs. The switch has now been complete, thank you Dexter.
My only key disappointment though, not with Dexter I hasten to add, is that my solar batteries (Triple Power) aren't deemed compatible with Octopus systems such that I'm unable to move onto the Intelligent Flux tarriff! I really hope Octopus that you widen their range of compatible batteries asap as there are so many popular ones on the market in the UK”
“Tayla was very friendly but this is our second call about not receiving a gas bill. I hope the problem is resolved this time or do we need a new smart meter?”
“I phoned octopus to ask about a refund it was in my bank the following day. I spoke to Simone and told her that I had some bad medical news. The following day much to my surprise I received a bouquet of flowers from her which lit up my day. She certainly went above and beyond. Thank you so much”
“I discovered that following a move to a new property my existing fixed tariff failed to move with me and I was put back on a flexible tariff. Spoke to customer services (Mark) about this and within a very short time, the problem was resolved and I received a revised corrected bill. Mark was very pleasant, knowledgeable and helpful and it was a pleasure to deal with him.”
“Answered the phone incredibly quickly and hoping that the issue is resolved in a couple of days time (hence the 4 starts).
Tom was incredibly helpful and we had finished the call within 3 minutes - a lot quicker than some companies.”
