“Spoke to Gemma lunchtime today about a new fixed tariff. She was very helpful as I didn’t understand price caps, she explained them to me and has put me onto a provisional fixed term tariff for when mine expires end of July . Have been with octopus for many years, no complaints and it is wonderful to be able to speak to a helpful human being when needed, not all of us are good with technology !”
“Natasha from the email team has been very helpful and out of numerous emails over the last month the only one who supported me and help me find a resolution. Thank you Natasha”
“I’ve given 4 stars due to smart meter not billing for night energy since installation in March. Disappointed. Glad I checked my bill.
Grace deserves 5 stars as she has now corrected the error. She was very helpful knowledgeable and polite.”
“Excellent customer service - phone answered by Beth ( who was friendly, understandable and efficient ) in seconds . Been with Octopus for a couple of years now and their website and service are refreshingly good compared with the competition . I fixed for 12 months at prices around 5% more than the cheapest but :-
that was with a company I'd never heard of - and - they had exit fees . So if prices suddenly fall , unlikely I know , I can now move tariff without penalty . We're knocking on and suspicious of smart meters but the Flex tariff looks interesting .”
“As always, a helpful response. Jamie-Leigh needed to consult further about my technical question on the Agile tariff and the API, which was not simple.”
“Kieran was very helpful and made so much effort to make sure that I was fully aware of what I was signing up for. Really appreciate that.
Very positive outcome in the end.”
“Riayan, very pleasant young man. I'm a new customer he went through everything in depth that I could understand..you smashed it. Thank you octopus looking forward to being with you .”
“I am so happy and very grateful to switch to Octopus energy.
The staff was really helpful to listen that day and ask him if I could join to switch to Octopus. I just want to thank Kieran one of staff who help me. He really listen and explained everything to me. Many thanks again.”
