“After a bit of confusion with a couple of people, I was put through to the right department...
Kai was very good and professional and made my business switchover very easy.”
“Straightforward switch due to a house move, no problems actually getting to speak to a real person. (Unlike other utilities companies I've experienced)”
“I was offered a new fixed rate tariff by Charlotte by email which was clear in regard to things like "inclusive of VAT" and start date and then rang your offices and spoke to Jamie-Leigh who confirmed the points and offered to set up the new fixed rate tariff to start on 2nd May 2025. Nothing could have been simpler.”
“I spoke with a customer service agent called Joshua who was able to swiftly resolve an issue flagged after signing up with Octopus Energy. Although the wait time to get through was over 15 minutes I was very happy with the service received on this occasion and look forward to dealing with the team for any queries or concerns that need attention. Keep up the good work!”
“Not to long to get to speak to an advisor.
Izzy was extremely helpful and patient with me, I am an older person and not very techie, she helped me out with that thank you, didn't feel at all pressured and was able to go at my own pace. I look forward to joining octopus energy,after 30 years of not switching, so it was a big deal for me, so far everything has gone very smoothly thank you once again izzy.🙂”
“It was such a long wait on the phone to get through to a person
And so many times I was advised to email instead - very tedious - as well as the
awful repeating music/noise ....
And then I got through to Rahim, who was so helpful and sorted everything out with great efficiency. Now, once more, I have an account with Octopus (that I lost during 2 house moves) and that made me happy!
So, 4 stars to Octopus - just wish I could get through to a person more quickly!
And 5 stars to Rahim for excellent customer service”
“This is a review in 2 parts, the first part is regarding the contact, Kainaat, who I cannot praise enough. She would easily score the full 5 stars due to her outstanding customer service. She was polite and knowledgeable and extremely helpful. An asset to Octopus Energy in every way.
The reason that I gave a four star rating is due to the contact process. As I had lots of questions, I wanted to speak to someone who could resolve my queries (Luckily I got through to Kainaat who as stated earlier, is fantastic). Using the website, I tried in vain to find a number for the switching service. In the end I gave up and emailed the team asking for a contact number. A very swift response via email gave me the number which I called. After just over 9 minutes on hold, I got cut off. 6 minutes on hold and the second time I got through. So, to summarise, your staff are great, but contacting them was terrible. Kainaat has saved you from a 2 star review!”
“So far so good. Early days as I have only just signed up but Kieran was amazing and answered all my questions.
I would just say that when I tried to send meter readings it took four or five attempts before the “oops, not your fault”message finally accepted them.”
“When I eventually found a correct Customer Service telephone number i was looked after very well by Tom: he made the switch easy and ensured that all information was understood. He was clear and concise and if the pre attempt to switch had been carried out by other agents then 5 Stars would have been awarded
(Tom is worth 5 )”
“Mark was brilliant, I wanted to change my electric supply to octopus who already supply my gas. I also wanted a smart gas meter. I also wanted to fix tariff. I also wanted to change from pay as you go electric to monthly bills.
All of this Mark dealt with so I am happy as long as it all goes smoothly, he seemed to have everything under control.
The only problem was that my call got cut off so I was very happy that he called me back so that I didn’t have to start again.”
