“I wanted to switch today to octopus energy and spoke to a gentleman called Tom who helped me although Tom can you tell me why one of the emails says I’m paying £140 month as I want to stay on prepayment meter for gas and electricity appreciate if you can message me back”
“Always helpful on the phone. You get to speak to someone who takes the time to sort out the issue.
Only four stars this time, as I received confusing advice in a trail of emails - it took two phone calls to get things cleared up.”
“George was really helpful, he resolved my issues immediately. Only issue I had was the long wait time - had to wait for nearly 30mins for my call to be picked up.”
“Lauryn answered my query on why a direct debit was not taken last month. Tracked it to the change in OFGEM tariff had caused a glitch. Now resolved. Thank you.”
“When switching to Octopus from British Gas the transition was made so easy because my call handler Amaan explained everything and answered all my questions and was so helpful. He is a credit to your company.”
“well, im in the niddle of moving to Octopus, i cannot say a lot.
the only interaction with a representative was fairly easy.
i can probably say more once i integrated completely.”
“I read an article that showed how to check if the electricity meter was a 1980s relic doomed to cease function at the end of June 2025, followed by constant steam from the hot tap or no electricity at all.After checking and confirming the worst I phoned Octopus and was put through to George. He was most reassuring, well informed and efficient.He arranged for a smart meter to be fitted at a date and time to suit me.He made his good humoured assistance seem effortless. He must be a valued member of staff at Octopus.Thank you.”
“The customer service agent was polite and very helpful. Nothing was rushed and everything was explained clearly. The advice was clear and things were set up as i wanted at month end. Explaned i had to add a meter reading at month end and everything will be sorted.”
