“We find Octopus Energy always helpful. It is a joy to be able to speak to a human being about our uncertainties and worries. They are always ready to discuss solutions and give good advice, help and support to make a positive, workable and financial commitment to get the bills paid.
I have been with Octopus for years and as an OAP I have always found them to be respectful and ready to listen and help find solutions.”
“Were very friendly, understood problem, provided solution but did not explain what problem was or what she (Parveen) was going to do about it.
Called me by my Christian name although I have never her and I had said my name was Mr. Munn. I accept I am old fashioned but courtesy is more important than over friendliness. Not sure if problem will not reoccur next month and problem just swept under carpet with me brushed off!”
“I received my latest bill and it indicated there might be a cheaper tariff. I phoned and talked to Sam. He looked at my account and apologised for the advice I had received which was inaccurate and assured me I was on the cheapest tariff.”
“Spoke with Jack who was friendly, professional and very helpful making the switch from our current provider to Octopus very simple. Answered every question without hesitation and was clear and concise with his answers.”
“First person spoke to did not speak english as first language so got electricity from a different supplier as it was too hard, tried again and got a good speaker so got our gas from them it does make a lot of difference if you can comunicate!”
“Excellent UK based customer service Centre.
Mo explained everything clearly and in a way I could clearly understand. He took the time to listen to my situation and suggested several options until we found the one that suited best. Very good service.
I hope the score goes up to a five after the switch has happened.”
“Good customer service and very helpful, polite and courteous.
The only problem I had was the background noise which wasn't my customer advisors fault”
“Bit disappointed with how my case was handled by a few representatives, took far longer than necessary to fix. However, Jacob was a great help, apologised for the poor service and got my issue resolved in one call. Mixed bag but all's well that ends well.”
“This would have been three stars due to an ongoing problem that hadn’t been resolved, but today I spoke to a very helpful person called Sim who sorted everything out with one phone call. Why that couldn’t happen in the first place I don’t know but I’m pleased to have my problem fixed and with the Goodwill gesture the octopus made .”
“Having issues getting onto the flux tariff as I can’t get hold of a DNO letter.
Customer advisor took some time to understand the problem and tried to help.
Problem not resolved yet but hopefully it will be soon.
Customer advisor was excellent through.”
