“Thank goodness for Britney….at last I’m hopeful my electricity meter problem will be sorted after months of calls,emails and photos. Finally have an engineer calling thanks to her help.”
“The person I talk with today Gary Jackson was good in the information i received from him and i hope, i will have a rest of mind about electricity and gas.”
“I have had a tricky issue with my address and it has been frustrating but phonecalls with both Sam T and Mark H have made me feel much better about the situation and my decision to have my energy supplied by Octopus. Sam T in particular did a lot of work on my issue and wrote a very useful summary for me of the situation which I really appreciated.”
“Mollie was very helpful and that made me feel less stressful, I had been ringing all the utilities and some were awful, so Mollie help was great, I look forward to being part of Octopus”
“I contacted Octopus because I was not receiving any Power ups for over a month, so I sent an email. Britney emailed me back and said I should go on Octoplus and sign up. So I went on Octoplus and signed up to "saving sessions", I could not find anything about Power ups, so I wait and see if any Power ups come my way. Thanks Britney, it would be 5 stars if I get power ups.”
“Britney showed genuine compassion when I rang about my father passing away. She was also very informative and helpful. However, I struggled to hear her at first as there was so much background noise from her colleagues.”
“Wanted to change tariff.unable to access my account on-line,which was Octupus fault. Instead e-mailed my request.
Joy dealt with my requeSt in a timely and accurate manner sending all the relevant
Details of my new tariff.Many thanks.”
“Alex very helpful, quick pick up on phone call no long delays most unusual these days. Change organised quickly and efficiently hope it all goes through O.K.
Peter.”
“I spoke with Jamie Leigh earlier and mentioned a couple of problems. Although my smart meter for electricity is fine the gas meter is not communicating with you. Jamie said she would refer the issue to one of your teams. I also mentioned that your phone system did not recognise my number this morning. Jamie checked and said she would find a way to get it recognised next time. Jamie was very helpful but as you can see I do have a couple of problems that need to be resolved.”
