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Octopus energy Reviews

4.2 Rating 7,657 Reviews
81 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
Octopus energy 1 star review on 10th April 2025
Jamesc
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Anonymous
Anonymous  // 01/01/2019
was very helpful and explained everything clearly excellent service
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Posted 7 months ago
Parveen gave her name for any follow-up action needed, but I hope the problem will be resolved by itself within a few days
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Posted 7 months ago
Sorted my request swiftly and efficiently.
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Posted 7 months ago
Sharna was very helpful when I contacted her to sign up to Octopus, explaining the different tariffs that are available and the prices of each. The process went smoothly and hopefully it's the start of a satisfactory relationship with Octopus.
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Posted 7 months ago
Easy to switch supplier, very helpful member of the team named Maariyah. Great thanks for all your assistance and time
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Posted 7 months ago
Maariya helped me through the setting up of a new account. Very good service.
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Posted 7 months ago
The advisor was clear and explained the situation well
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Posted 7 months ago
Great customer service, Praveen explained all of my concerns clearly. Thank you
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Posted 7 months ago
Prompt efficient service and very helpful Staff.
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Posted 7 months ago
Josh was very efficient and helpful .
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Posted 7 months ago
they realised the payment they were proposing was stupid and agreed to put it back to a sensible level. Jacob was helpful.
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Posted 7 months ago
i am transferring my Electricity supply to Octopus to benefit from a dual tariff option to make use of the batteries installed some time ago. without losing the very favourable feed In tariff I have for my solar panels. Mo was very helpful in explaining how i would be able to transfer to the dual tariff option once the link with my current supplier had terminated.
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Posted 7 months ago
Excellent customer service from Thomas in helping me set up my new account
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Posted 7 months ago
Shohdul was very caring ,helpful and respectful ,thank you
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Posted 7 months ago
Hopefully it will save me money. Switched today with a great deal of help from Amaan who was kind and unhurried by my many questions. He even talked me through setting up my account online.
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Posted 7 months ago
Parveen was very polite and did her best to solve my problem, hopefully it will be resolved soon 🙏
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Posted 7 months ago
Sorted out change in address quickly, only thing to note though is a lot of background noise from octopus caller end Otherwise communicated really well
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Posted 7 months ago
I spoke to Doris about the best tariff for me, she was very informative about the plan I am on, so I stayed with it, she was very polite and helpful, thank you.Yours sincerely Anne Schol.
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Posted 7 months ago
Thomas helped me to the switch from B G to Octopus. I very helpful member of your team and very polite. He talked me through your tariffs and set me up on a new account. Many thanks for your service and help.
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Posted 7 months ago
detailed explanation
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Posted 7 months ago
Octopus energy is rated 4.2 based on 7,657 reviews