“Issue dealt with easily by telephone. Contact through website not giving correct response. Meter connection for new build requested but response was to facilitate switch. Much better communication via telephone and issue dealt with”
“Mo listened to my situation attentively and was able to answer all my questions, as well as priding me with facts and information to guide me into setting up an account.”
“I was moved to them several years ago better than other companies I was with. However other users experience of smart meter installation (with any company) not good best to avoid. When mandatory? due to old meter has to be replaced best to have the things installed dumb as 'smart'meters clearly are in any case.”
“II have always found Octopos customer service professional, courtesy and easy to talk to. Yesterday I spoke to Ola who was very professional and was very quick to sort out my query. That's what customers expect from customer service it puts them and ease.”
“Octopus energy, made me happy today because I managed to get through to someone on the telephone!!! Jacob is his name and I found him very polite and helpful.”
