“Jacob was so helpful... calm, professional & able to give me a clear explanation of how my Octopus account stood. Also assured me he would relook at the account to ensure all we discussed had been implemented. Thank you Jacob”
“Mylah was very helpful in setting up my account and went through in detail the intricacies of tariff vs bill vs direct debit which took me a while to get my head around. Now I’m comfortable I know how it works and what to expect.”
“Very helpful customer service, in a manner which suits me, i.e. I don't have the time for lengthy phone calls and am always able to interact with Octopus customer advisers by email (this also means I have a record of advice given and what was discussed). Joy provided advice about my current tariff and my options and continued to ask further questions I had.
It took a little time for an initial response (over 48 hours) and I'd appreciate an autoresponse including an estimated response time. I highly value Octopus's ethical and green ratings.”
““Just moved over with Octopus from UW. Dominika was very helpful and explained everything that she was doing and what we needed to do. She was very polite and very efficient, providing good advice.”
“GARIMA WS EXCELLENT. THIS IS AN ONGOING UNCONSCIONABLE SAGA FOR EIGHT LONG YEARS WITH TWO PREVIOUS SUPPLIERS (SCOTTISH POWER AND THEN SHELL ENERGY).
GARIMA WAS THE VERY FIRST CUSTOMER SERVICE OFFICER TO GIVE ME FULL UNDERSTANDING, HELP AND SUPPORT.MOST APPRECIATED.”
“Rachel is a lovely young lady, she was very helpful and set up my new account with ease. Having been with Octopus before, I expected nothing less and that is one of the reasons I have come back - Octopus is also cheaper than my last provider! Well done and keep doing what you are doing.”
“Maariyah was very helpful setting up my new account and if it proceeds with the same efficiency with which Maariyah handled my enquiry I no doubt will be very pleased, I can't give any company 5☆ until an account is live and I've experienced their customer service 🙂”
“Was moved to Octopus years ago have never had any issues with them. Seems from others experience rapid growth absorbing customers from failed customers they could have coped with better. As to smart meters they have accepted my not interested in the flawed 'smart' meter role out,cost imposed on all of us through our bills. Feedback here seems at odds with the Trustpilot and other online feedback. several I know with Octopus find them acceptable”
“Dreadful customer service. 7 months and my £3000 electricity bill for 4 weeks is not sorted . Moved into bungalow after seriouse health diagnosis. 4 weeks later Boom . Despite paying monthly as well. I was also an existing customer for years . Apparently there were 2 meters (there wasn't) . Had new smart meter fitted. All was well for a few weeks . Dept was removed. Last week there it was again. Spoke to Caroline, dept was removed. Next day it was back again. They asked for pics of meter because they said they didn't know when the dodgy one was removed ! It may have been another company who removed it. Luckily there's a great big sticker giving date removed by OCTOPUS 🐙.. The stress I'd Dreadful. Oh and had an estimated bill for £2800 on new meter when digits were 00455.Laughingly they said I'd used less electricity than estimated . Beggars belief . They didn't make me happy”
“So, let me tell you about this crazy situation I found myself in. I had invested a significant amount of money in this company, thinking it would be a great opportunity to make some extra cash. But then things took a turn for the worse, and suddenly I couldn't withdraw my funds and they could not give me a reasonable reason for that other than asking for my personal information which is kinda weird. I was freaking out, until a friend recommended Mrs. Charlotte Scotte and her remarkable team to help me out. Let me tell you, they were lifesavers! They worked tirelessly to retrieve my money from the company, and after some back and forth, I finally got it back. I can't thank them enough for their expertise and persistence in getting me what was rightfully mine. It was definitely a lesson learned about doing thorough research before investing in anything, that's for sure!
You can contact her via
email: charlotte...scotte....24....@.....gmail.....com”
