“I was anxious my monthly were payments were more than I could afford. The gentleman talked through the various tariffs, as to where I could save money. He was patient throughout and did the switch. "Thank you."”
“I am new to technology as my husband did all the e mails. Since losing him I am having to learn a lot of new things. Vicky J was extremely helpful in finding my way around octopus energy. I can't thank her enough. Kind regards”
“I had to call several times re. the £50 I was gifted as a result of joining Octopus. The first time I spoke to a lady in South Africa and couldn't understand her. I then rang again and spoke to another lady Kelsey in South Africa....she said she would action my request but nothing happened. I phoned the following day and spoke to Jacob and he said he would action it and was very helpful.”
“Very helpful and friendly ustomer service setting up new account . Dexter went above and beyond with problem solving and answering my queries.
I was dissapointed l couldn't use the new account discount code my friend had given me, but that wasn't his fault.”
“We find Octopus Energy always helpful. It is a joy to be able to speak to a human being about our uncertainties and worries. They are always ready to discuss solutions and give good advice, help and support to make a positive, workable and financial commitment to get the bills paid.
I have been with Octopus for years and as an OAP I have always found them to be respectful and ready to listen and help find solutions.”
“Were very friendly, understood problem, provided solution but did not explain what problem was or what she (Parveen) was going to do about it.
Called me by my Christian name although I have never her and I had said my name was Mr. Munn. I accept I am old fashioned but courtesy is more important than over friendliness. Not sure if problem will not reoccur next month and problem just swept under carpet with me brushed off!”
“I received my latest bill and it indicated there might be a cheaper tariff. I phoned and talked to Sam. He looked at my account and apologised for the advice I had received which was inaccurate and assured me I was on the cheapest tariff.”
“Spoke with Jack who was friendly, professional and very helpful making the switch from our current provider to Octopus very simple. Answered every question without hesitation and was clear and concise with his answers.”
“First person spoke to did not speak english as first language so got electricity from a different supplier as it was too hard, tried again and got a good speaker so got our gas from them it does make a lot of difference if you can comunicate!”
“Excellent UK based customer service Centre.
Mo explained everything clearly and in a way I could clearly understand. He took the time to listen to my situation and suggested several options until we found the one that suited best. Very good service.
I hope the score goes up to a five after the switch has happened.”
“Good customer service and very helpful, polite and courteous.
The only problem I had was the background noise which wasn't my customer advisors fault”
