“Sophie from Octopus team tried to help me today. Even though I didn't have a solution or desirable outcome, Sophie was very polite and I believe she did the best she could to help. Got some advice from her technical team for me.”
“I was pleasantly surprised that the change-over from my previous supplier went so smoothly - with help from Bebe, who was patient, helpful and professional. Thank you for your help in this matter.”
“Spoke to Connor over the phone. Very kind and helpful chap who answered all my questions professionally. Was advised that I was to receive an electric smart meter device but still haven't received one yet and it's been over a month. Have resubmitted the request via email this time.”
“Alex was great at helping to set me up with switching to octopus. She was very informed on the process and answered of my questions effectively. The only down side was the wait to actually speak to Alex”
“Connor, was very helpful and understood what my needs were today. He followed up with emails and added my property to my account that I already had. I have now applied by completing two of the links applications concerning tariffs and exporting. The reason for 4 star not 5 is that I have been 'burnt' by another electricity provider in the past and cannot quite believe that it is going to be that easy.....It seems too good to be true!!”
“Octopus energy appear to be the only forward looking energy company that appreciates how new technology can help the grid deliver energy appropriately whilst enabling customers to get the best tariffs that meet their needs.
In addition the friendly helpful support is a breath of fresh air.
Very good initial impression
David Jackson
January
2025”
