“The switch from EDF to Octopus was carried out by Maariyah today.
The phone answered within 5 min
The switch was described very clearly and progressed within 2 days
Smart meter ordered in parallel with switch
Predicted annual spend on Gas and Electricity significantly lower than previous provider.
Have opted for a fixed tariff but Maariyah clearly explained we can change to an alternative ev tarriff as soon as smart meter installed without incurring an exit fee.”
“Mandy, my call handler,
answered all my questions quickly and EFFICIENTLY, giving me additional information, enabling me to confirm I was making the best decision for my needs. By the time I had finished my notes of our conversation, I received 3 emails confirming my agreements. THANK YOU.”
“Rang up to switch to Octopus and spoke to Zac P, who was very helpful and had a good sense of humour. We asked him about things we required to have solar panels installed and even though he didn't know everything we asked, he looked into it for us. Was happy with the response and we switched there and then. Thanks Zac”
“Sam seemed to be on the boil. I did detect a little uncertainty when questioned, which is fine, it proves they are not infallible.
Unfortunately the quality of the line was terrible, something that is too commonplace now, leading to a very strong suspicion yet another ploy by the business sector, not unique to Octopus, not that it makes it acceptable, by any means.”
“Vicky J was most helpful unlike soe of your other members of staff. Not all of your staff understand how to resolve problems
Vicky J understood the problems on 2 cases and was able to resolve both matters. Well done Vicky.”
“Spoke with Kai at Octopus energy who sorted out a switch from my current suppliers. Everything was explained clearly and the whole process was very easy.”
“I was anxious my monthly were payments were more than I could afford. The gentleman talked through the various tariffs, as to where I could save money. He was patient throughout and did the switch. "Thank you."”
“I am new to technology as my husband did all the e mails. Since losing him I am having to learn a lot of new things. Vicky J was extremely helpful in finding my way around octopus energy. I can't thank her enough. Kind regards”
“I had to call several times re. the £50 I was gifted as a result of joining Octopus. The first time I spoke to a lady in South Africa and couldn't understand her. I then rang again and spoke to another lady Kelsey in South Africa....she said she would action my request but nothing happened. I phoned the following day and spoke to Jacob and he said he would action it and was very helpful.”
“Very helpful and friendly ustomer service setting up new account . Dexter went above and beyond with problem solving and answering my queries.
I was dissapointed l couldn't use the new account discount code my friend had given me, but that wasn't his fault.”
