“The young lady was very professional no problems at all But not happy with what I've been paying 2 bedroom terraced looked on line prices ridiculous to what I've been paying over last years.
Let's see if you reply to to this message. David”
“Areeba, was outstanding in her help. I am probably at the beginning of dementia as I get close to 80 years of age. She dealt with my son, acting for my son and me.
I am anxious to leave British Gas as they are asking too much money.”
“To start with I got a very swift reply-unlike many companies.
Andy? was very helpful and friendly and explained in simple words what I needed to do next .”
“George was very good today sorting out my queries.he was calm and listened to my problems and was very professional in dealing with them giving me reassurance and advice.”
“Dexter was helpful in setting up a new account the way we wanted (i.e. had no issue with putting more than one name on the account, unlike other providers who say they can't do that when previous bills from them list 2 names...) Though not everything could be solved when I later called Natalie about our meter reading not showing, they also answered my questions. Just a tip for Octopus in the future though - it may be a good idea to summarise what's been agreed upon, and to be expected, at the end of the phonecall (saves the customer annoying you by asking for incessant confirmation!)
The automated emails were also clear on the next steps. Just wish switching energy providers was easier - though it's no fault of theirs!”
“I love the way Octopus have made their phoneline friendly. The memebr of ykur team that I spoke to was also friendly and helpful making sure to switch my electricity easily. Thank you.”
“Rachael was helpful and knowledgeable. She did what I requested promptly.
On the 28/3/25 my request was not done by another agent.
Thank you Rachael.”
“In the process of switching to Octopus energy from a different supplier, contacted Octopus regarding a double payment from my current supplier and Octopus in one month. Unfortunately they were unable to resolve my query but call was answered super quick and agent was friendly”
“Felicity was very helpful in explaining the smart tariff options to me. I would have left 5* review, but unfortunately she was not aware that, whilst there system is not compatible with the Duracell battery, Duracell themselves will manage the Octopus tariff remotely with their own app. But to be fair to her, if she has never been told, why would she know. Might be something Octopus need to look into as I was considering changing supplier.”
“I am very impressed by the way Jamie Leigh handled my enquiry yesterday. We had a problem with post code; she quickly solved the problem. Very polite and happy to help. Quite impressed with her response and approach. Well done.”
“Ross was extremely helpful today with trying to sort out why our smart meters aren't sending readings in direct. He was able to get one woking with phone instructions and will arrange an engineer for the other”
