“Bit disappointed with how my case was handled by a few representatives, took far longer than necessary to fix. However, Jacob was a great help, apologised for the poor service and got my issue resolved in one call. Mixed bag but all's well that ends well.”
“This would have been three stars due to an ongoing problem that hadn’t been resolved, but today I spoke to a very helpful person called Sim who sorted everything out with one phone call. Why that couldn’t happen in the first place I don’t know but I’m pleased to have my problem fixed and with the Goodwill gesture the octopus made .”
“Having issues getting onto the flux tariff as I can’t get hold of a DNO letter.
Customer advisor took some time to understand the problem and tried to help.
Problem not resolved yet but hopefully it will be soon.
Customer advisor was excellent through.”
“Sophie from Octopus team tried to help me today. Even though I didn't have a solution or desirable outcome, Sophie was very polite and I believe she did the best she could to help. Got some advice from her technical team for me.”
“I was pleasantly surprised that the change-over from my previous supplier went so smoothly - with help from Bebe, who was patient, helpful and professional. Thank you for your help in this matter.”
“Spoke to Connor over the phone. Very kind and helpful chap who answered all my questions professionally. Was advised that I was to receive an electric smart meter device but still haven't received one yet and it's been over a month. Have resubmitted the request via email this time.”
“Alex was great at helping to set me up with switching to octopus. She was very informed on the process and answered of my questions effectively. The only down side was the wait to actually speak to Alex”
