“Hopefully it will save me money. Switched today with a great deal of help from Amaan who was kind and unhurried by my many questions.
He even talked me through setting up my account online.”
“Sorted out change in address quickly, only thing to note though is a lot of background noise from octopus caller end
Otherwise communicated really well”
“I spoke to Doris about the best tariff for me, she was very informative about the plan I am on, so I stayed with it, she was very polite and helpful, thank you.Yours sincerely Anne Schol.”
“Thomas helped me to the switch from B G to Octopus. I very helpful member of your team and very polite. He talked me through your tariffs and set me up on a new account. Many thanks for your service and help.”
“Issue dealt with easily by telephone. Contact through website not giving correct response. Meter connection for new build requested but response was to facilitate switch. Much better communication via telephone and issue dealt with”
“Mo listened to my situation attentively and was able to answer all my questions, as well as priding me with facts and information to guide me into setting up an account.”
“I was moved to them several years ago better than other companies I was with. However other users experience of smart meter installation (with any company) not good best to avoid. When mandatory? due to old meter has to be replaced best to have the things installed dumb as 'smart'meters clearly are in any case.”
“II have always found Octopos customer service professional, courtesy and easy to talk to. Yesterday I spoke to Ola who was very professional and was very quick to sort out my query. That's what customers expect from customer service it puts them and ease.”
