“Octopus energy, made me happy today because I managed to get through to someone on the telephone!!! Jacob is his name and I found him very polite and helpful.”
“Jacob was so helpful... calm, professional & able to give me a clear explanation of how my Octopus account stood. Also assured me he would relook at the account to ensure all we discussed had been implemented. Thank you Jacob”
“Mylah was very helpful in setting up my account and went through in detail the intricacies of tariff vs bill vs direct debit which took me a while to get my head around. Now I’m comfortable I know how it works and what to expect.”
“Very helpful customer service, in a manner which suits me, i.e. I don't have the time for lengthy phone calls and am always able to interact with Octopus customer advisers by email (this also means I have a record of advice given and what was discussed). Joy provided advice about my current tariff and my options and continued to ask further questions I had.
It took a little time for an initial response (over 48 hours) and I'd appreciate an autoresponse including an estimated response time. I highly value Octopus's ethical and green ratings.”
““Just moved over with Octopus from UW. Dominika was very helpful and explained everything that she was doing and what we needed to do. She was very polite and very efficient, providing good advice.”
“GARIMA WS EXCELLENT. THIS IS AN ONGOING UNCONSCIONABLE SAGA FOR EIGHT LONG YEARS WITH TWO PREVIOUS SUPPLIERS (SCOTTISH POWER AND THEN SHELL ENERGY).
GARIMA WAS THE VERY FIRST CUSTOMER SERVICE OFFICER TO GIVE ME FULL UNDERSTANDING, HELP AND SUPPORT.MOST APPRECIATED.”
“Rachel is a lovely young lady, she was very helpful and set up my new account with ease. Having been with Octopus before, I expected nothing less and that is one of the reasons I have come back - Octopus is also cheaper than my last provider! Well done and keep doing what you are doing.”
