Very helpful customer service, in a manner which suits me, i.e. I don't have the time for lengthy phone calls and am always able to interact with Octopus customer advisers by email (this also means I have a record of advice given and what was discussed). Joy provided advice about my current tariff and my options and continued to ask further questions I had.
It took a little time for an initial response (over 48 hours) and I'd appreciate an autoresponse including an estimated response time. I highly value Octopus's ethical and green ratings.
8 months ago
Octopus energy has a
4.2
average rating
from
7,657
reviews