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Anonymous
Very helpful customer service, in a manner which suits me, i.e. I don't have the time for lengthy phone calls and am always able to interact with Octopus customer advisers by email (this also means I have a record of advice given and what was discussed). Joy provided advice about my current tariff and my options and continued to ask further questions I had. It took a little time for an initial response (over 48 hours) and I'd appreciate an autoresponse including an estimated response time. I highly value Octopus's ethical and green ratings.
8 months ago
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Octopus energy has a 4.2 average rating from 7,657 reviews