Were very friendly, understood problem, provided solution but did not explain what problem was or what she (Parveen) was going to do about it.
Called me by my Christian name although I have never her and I had said my name was Mr. Munn. I accept I am old fashioned but courtesy is more important than over friendliness. Not sure if problem will not reoccur next month and problem just swept under carpet with me brushed off!
5 months ago
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