“Britney showed genuine compassion when I rang about my father passing away. She was also very informative and helpful. However, I struggled to hear her at first as there was so much background noise from her colleagues.”
“Wanted to change tariff.unable to access my account on-line,which was Octupus fault. Instead e-mailed my request.
Joy dealt with my requeSt in a timely and accurate manner sending all the relevant
Details of my new tariff.Many thanks.”
“Alex very helpful, quick pick up on phone call no long delays most unusual these days. Change organised quickly and efficiently hope it all goes through O.K.
Peter.”
“I spoke with Jamie Leigh earlier and mentioned a couple of problems. Although my smart meter for electricity is fine the gas meter is not communicating with you. Jamie said she would refer the issue to one of your teams. I also mentioned that your phone system did not recognise my number this morning. Jamie checked and said she would find a way to get it recognised next time. Jamie was very helpful but as you can see I do have a couple of problems that need to be resolved.”
“your staff Rahim was very helpful. i have changed my suppliers to you for both Gas & Electric. He was very kind. I hope you will give us your best service & best prices all the time & will recommend to friends & family. i did try to ring you last week before the price increase but unfortunately couldn’t get through you.
Then after 5pm you were closed.”
