“I had no idea what I was going to do, so I rang up, and was put through to the delightful Carys,who proved to be the perfect advisor. And made the whole experience effortless. Would highly recommend.
Regards.
Anthony Collins.”
“Zaid was quite attentive and helpful over the phone. I would have given a 5 star rating but waiting for follow up on matters discussed. But it was a calming and reassuring call. Thank you Zaid (Love & Power).”
“I spoke with Kieran today and he helped me set up my new account. Really impressed on how quickly and efficiently my call was answered and the account set up. Really helpful and great customer service.”
“For many months I have been dealing with the problem of a recalcitrant smart meter. Throughout this stressful process members of the Octopus customer services team have been invariably polite, helpful, and prompt in dealing with my queries. Three members of the customer service team, Jamie-Leigh, Hazel, and Sam, have been particularly helpful and persistent in dealing either the problem.”
“The person who I spoke to (Hazel) the other day was grand, the male I spoke to when I first joined gave me wrong information and it has cost me a lot of money,not happy about that at all.”
“I contacted the company today spoke with Sam who was so helpful and supportive I made a mistake with direct debit and he sorted it for me there and then I was so relieved, so hats off to you Sam thank you so much”
“We had been recommended to look at Octopus Energy, and now we find that you already serve the house that we are moving to shortly. I contacted your Customer Service by telephone and spoke to Tom who was able to help me set up an account. I agree with Octopus Energy's ideals. I have only given you four stars simply because I was unable to see what tariffs were available and thus choose one, but I am sure that Tom will sort that out too before we move next week. Many thanks Octopus!”
“Lucy was very helpful and polite when I rang regarding my fixed rate coming to an end. the only think I found compared with other companies is your standing charges are higher
But customer service is excellent”
“Always great service, a speedy response and an intelligent human at the other end! Very easy to communicate with and discuss whatever the problem is and always a sensible and very helpful response.”
“Rapid response to call. George explained the situation (it was my mistake submitting a reading). I gave him the correct reading and the issue was quickly resolved in a very pleasant manner. V good Quality Customer service.”
“I had need to contact Octopus Customer Service having had metering problems
My first contact was Beth She was very professional and helpful
The problem took a bit of sorting but she kept me informed at every stage and solved the problems as they arose
Well done and thank you”
