“I’ve had a fantastic experience with Octopus Energy. Their customer service genuinely stands out, and I’ve never felt more supported by an energy provider. A special shout‑out to Lauryn, who went above and beyond to help me with my display meter query. She was friendly, patient, and incredibly efficient — everything was sorted quickly and clearly.
It’s rare to find a company where the service feels this personal and genuinely helpful.
Thanks to Lauryn and the team.”
“We have phoned octopus about changing the tariff to low tariff still haven’t done it. When we was told on the phone that it had been done when we spoke to them today and was told that it was on the high rate . Also keep asking for information that they already been given it’s costing us a lot of money.”
“hi I had to contact you to update my payment card the lady that helped me was very and didn't mind helping which was nice she made it a whole lot easier for me”
“I spoke to a lady called Beth. The phone was answered promptly and she dealt with my enquiry in a very quick and polite way. Always have good service from Octopus.”
“I phoned today to ask for some advise and to check that you were recieving my meter reading. The Lady I spoke with really listened to me showed geniue interest and exceeded my expectations please could you kindly thank her again from me she really is a credit to your company her name is Rachael Thank you m”
“Sammy was very efficient, patient, and extremely thorough, she gave me time to consider the conversation with wonderful old fashioned politeness. Very professional person. Thank you.”
“Octopus (Terry) was super helpful and clear with what I thought might be a tricky ask ... he put me at ease didn't make me feel silly and got the job done ... thanks”
“I have been with Octopus Energy for a year now and the initial set up was easy and the call handler was excellent. I have called the within the year and they were again helpful.
I have just called to renew and spoke to a lady called Toni. I am extremely pleasantly surprised yet again. The smooth, 5 mins call with all my questions answered and keeping me on the cheapest option.
I will definitely be speaking highly of Octopus Energy to my friends and family.”
