“I spoke to Sammy about replacing our gas meter as we have been told it is time expired. She was very helpful and informative 👏. She sought support for our question on maintenance of solar panels and batteries which was useful. My only issue is with the mechanical voice drop down menu at the start of the enquiry system.”
“Terry S was the best customer service agent. He dealt promptly with our 'not straight forward' change of details very calmly and efficiently. It was great to speak to a human being who was interested in taking time to understand our situation.5 stars !”
“Firstly when i called Octopus i wasn't on hold for ages, only about 1 minute, unlike other suppliers (i've been on hold over 30 mins with others !). Secondly when i got through to Jacob he was friendly, professional and very knowledgeable. But not only that he was very sympathetic and understanding of one of the reasons why i was changing from the current supplier E-On Next on this property (the disgusting way E-On Next treat me during my late mum's probate on her property). All in all 10 out of 10 and i would highly recommend anyone switching to Octopus.”
“Sam was great, he talked at a moderate pace that I could keep up with. He was courteous and understanding, helpful and clear and to the point. Excellent customer service. Thanks Sam.”
“Shuab resolved my issue quickly and effectively, the same cannot be said for the 2 people i dealt with before Shuab.
So 5 stars for Shuab, but 0 for the other 2!!!
Thanks Shuab”
