“Listened and acted upon the issue.
I felt assured that this had been a one off issue.
Sadly I was cut off (signal went ) I understand that Jay had tried to ring back but I was already with another adviser. He took the time to message the next adviser to enable to me to continue seamlessly.
Thank you Jay Bradbury.
Between the two advisors I was given a reduction in cost, a new tariff, and able to complete everything I needed.
Thank you guys compared to other company’s you are amazing and soooooo helpful.
Many thanks.
Elaine”
“I rang because I noticed on my last bill that I had been billed for economy 7 instead of flat rate. I spoke to Joy and she sorted my problem immediately and was very helpful. I did tell her this on the phone . It was the best experience I have ever had with an energy company and I have had several in the past .Thank you again I will recommend you to my friends.”
“I had experienced problems with my type 1 In-home display (smart meter) as it was displaying patently obviously inaccurate information. George, the customer advisor, introduced me to the Octopus "mini" and sent me a helpful link to the registration page. I am now looking forward to hearing from Octopus and receipt of my "mini" when it arrives. The service provided was exemplary.”
“I requested octopus energy to allow me to change my direct debit date following a change in my employment payment date. Octopus agreed no questions asked very happy with their assistance. Thank you Preetpal for your help.”
“Fantastic to be able to actually speak to a person on the telephone without being put on hold for ages.
Mark was then very helpful and dealt with my questions in no time, changed the tariff for me as we spoke and a confirmation email came through in seconds.
Keep doing what you're doing Octopus!!”
“Customer Services telephone call picked up promptly by Mica and enquiry dealt with within minutes. Followed immediately with an email confirmation. So refreshing.”
“Octopus energy and its staff are the best. They have just gotten me out of a tight spot financially and Emily has kindly arranged for the delivery of an electric blanket which I picked up today. Words fail me but thank you so much for your kindness help and understanding. Neil”
