“Tayla contacted me straight away after I had made a request. She was so very kind and obliging. I feel so well supported by this company. Thank you Tayla. I feel I have some control over my payments because of the flexibility and consideration you provide.
Elizabethp”
“Joy was extremely helpful and understanding.
We discussed the options available to me regarding my direct debit figure and current in credit balance figure and found in my case having low energy use it was more cost effective to move to variable direct debit.
Thank you once again for your outstanding customer service”
“I appreciate his very good customer service and he respect and he tried to help that’s very good thank you very much for everything. The gentleman I spoke with. He’s very professional and good customer service but I can’t remember the name. He told me his name, but I can’t remember anyway thank you and appreciate it”
“Rang regarding a new tariff - not so happy with the increase though!!!
Nevertheless, customer service was good (and in the UK) which is not always the case.”
“Hilarious situation. I had requested my most recent bill not that long ago and that was mistaken for every bill I've ever had.
Myself and Natasha had a very large giggle about it and she made me understand the situation and gave me comfort that I didn't need to open every single letter.
Thank you to Octopus energy for making me smile today. And thank you Natasha for getting my name spelled correctly”
“Today I spoke with Ayo at Octopus Energy to set us up for the Smart Export Guarantee scheme. Ayo listened patiently to my query and then took me through the steps to register for the SEG. He was very helpful and along with the Octopus Energy website, we could complete the registration. Thank you for the excellent service.”
“I am extremely happy with Octopus Energy. I was quite confused and Hussain made it very clear. He was polite, very respectful and had an excellent telephone manner. Thank you 😊”
“Beth today has made me very happy as I can continue to PAYO whilst now connected to be credited with any excess energy generated by my newly-installed solar panels, simple and easily organised, thank you Beth”
