“I spoke with Garima Kumar who has excellent interpersonal skills and was a pleasure to deal with. She listened to the issues and responded by addressing matters in real time whilst on the phone. Highly professional and a credit to Octopus energy.”
“Very poor customer service. If any problem arises they are not interested in helping you and just ignore your messages. They are not pro active at all. Not in the engineering team or the customer service team. A problem that has been going on for months takes no priority over new customers. I do not recommend using Octopus energy.”
“Mr Armaan whom I talked with today 2/12/25 at 15.45pm was very good. He explained me everything I need to know. I hope Octopus should proud of him too.
Well done Amaan !!!!”
“Really friendly and efficient service from Arzu.
Phone was answered promptly and Arzu answered all our questions clearly. We are likely to change to Octopus following the phone call. Thank you.”
“Fantastic customer services. Renu was brilliant with helping me set up a new service for when I move. Our call got fill it of but she emailed me and has followed up everything as promised”
“Sidra was absolutely amazing. I rang to put my mind at ease that a switch hadnt gone through as I wanted to stay with them. She also assisted me by giving me guidance on the tariff i was on, and on moving them with me when i move house. She was knowledgable, friendly, and fully put my mind at wase. She is an absolute credit to Octopus.”
“No hanging around pretty much straight through to C/S
Problem with account sorted in a few minutes.
Wish all providers were that efficent, well done Octopus keep up the sterling work.”
“Taylor, was fantastic and helped move us over from our old property and helped us move from 2 different suppliers. Also arranging for new meters as the old one's are dated 1986, and the gas meter is in cubic feet. Fantastic service and answering my call within a couple of minutes was a bonus. Well done Tayla!”
“Niall at Octopus was so helpful yesterday, to begin with by answering my call so quickly. He was polite, taking time to explain about payments and tariffs. He looked into why I wasn't on the 12m fixed tariff I thought I had signed up for, and sorted that, and advised on the d/d payments going forward. Both points were confirmed by email straight after my call. Such a good conversation confirms why I'm pleased to be with Octopus!!”
“I deal with utilty companies a lot and have found Octopus the quickest and easiest to deal with. Calls always answered quickly and staff well trained.”
“Updated tariff and explained export options very simply providing all the necessary detail in an email for me to consider and work through. In meantime signed up for the best option for the immediate future.”
“Spoke to Lauryn today about renewing my contract for another year ,excellent service was provided ,her knowledge was great and the whole experience was smoothe and easy to deal with ,i signed up for another year ,Octopus is lucky to have you”
