“Mark was very helpful and knowledgeable and helped me setup a new Fixed Tariff when my present one runs out the 10th of Dec, it's always easy to contact you guys and like Mark all your customer service agents are very friendly apart from very competitive pricing it's another reason why I stick with you, regards, Jim”
“Octopus Energy are the best. I spoke recently with Beth, Omar and Terry and all of them were extremely helpful, knowledgeable about the services available and kind. I like the fact that you do not have to press numbers before you get through to a human being whom you can explain your problem or query too. The music is upbeat and the person who answers sounds happy and willing to be helpful. Congratulations Octopus you meet the customers needs.”
“I spoke to Sammy today about arranging for my son who has a disability to switch from OVO to OCTOPUS. Sammy was most helpful, extremely polite and knowledgeable. On the occasions in the past when I have spoken to people at the call centre I have always had first class service.Importantly the phone is always answered without any long waiting time. These are the main reasons for wanting to continue with OCTOPUS as my energy supplier. So, we'll done! Keep up these service levels. Alexander Harris”
“I spoke to Terry to get an update on my energy bill which he did straight away. A pleasant chap who answered all my questions immediately. He is such an asset to the Octopus team and was a pleasure speaking to him today. Well done Terry!”
“When I rang Octopus the phone was answered quickly. The person I spoke to was very polite and helpful. First class customer service. Thank you Octopus.”
“Octopus have supplied me with a new smart meter which will mean I don't have to climb up and take a reading from my main electricity meter which is to be found high up in a cupboard in my kitchen (I have 9 foot ceilings). The old Smart metre didn't give the required information. The operator I spoke to was very helpful and polite and got the problem sorted very quickly. Thank you Octopus.”
“I spoke to a person called Amaan. He was very polite with a good sense of humour. He listened carefully to my call and we agreed a course of action to prevent similar incidents in the future. 5*”
“All the staff I've spoken to so far have been lovely and helpful. All U.K based call centres, and they answer really quickly. Glad I'm switching over from British Gas.”
“I called Octopus with a few queries and was SO grateful that Eloise answered my call. She was professional but friendly and most importantly, very knowledgeable and extremely helpful. Having just moved house with a different heating system, she moved me onto the best tariff for that, which has cheaper electricity at various times of the day. Another agent had suggested I pay monthly initially to see how much energy I was using. Eloise explained that if I set up a direct debit, I would be eligible to be on Octoplus, meaning I could benefit from free electricity at times, amongst other things. She went ahead and set up the direct debit and Octoplus for me there and then. We have solar panels, so she explained how I can export electricity back to the grid and sent me a link to do that, also saying that if I had any problems at all, to just reply to her email and she would help me. She was a breath of fresh air and went out of her way to help me. Thank you so much Eloise. 😊”
