“Well it started with disappointment because the Octopus App was crashing and wasn’t working for just over 24hours. I emailed customer services about the outage and I had a reply within a few hours explaining the problem. The next day I received an email saying the problem had been resolved. So Toni’s handling of the situation was very good.”
“Unusually, upon trying to contact you, I was cut off, (so typical of many other companies) but so unusual for Octopus. After re-dialling and waiting for less than minute, I was put through to Beth who sorted out my query quickly with no fuss - thanks Beth.”
“Octopus Energy has a wonderful customer service team that’s always friendly, helpful, and quick to respond to phones or emails. Their tariff plans are especially competitive. I’m really happy to be back as a member of Octopus.”
“Ease with issues were resolved was refreshingly pleasing. Nia was informative and supportive without a hint of user error (which it was)…first class assistance”
“Had an issue after swapping meters.
Emailed and Jacob got back to me a few times.
Sorted the issue, reset my bill and made my day. Great asset to Octopus.
Keep uo the good work Jacob!”
“Tayla, answered my questions and l am happy that l could changed my Flexable to a new flexable tarif, and lower my monthly payments to £100 pounds, thank you, kindest regards Ron Owen”
“After replacing my smart meter, I received a bill for £1700 Approximately. Micha (wrong spelling, sorry) found a smart meter reading from the day before meter replacement that was much more in line with my usage.
She reset the invoice, sorted the issue in timely fashion and was a beacon of calm and reassurance during the phone call.
It was everything your recent advertising campaign suggests octopus delivers!!!
Thank you.”
“My call was answered within 5 minutes by the lovely Vic thank you for being so helpful, understanding, polite, professional and sending me all the information I needed before we even got off the call. Amazing staff as always”
“As an older customer, this is why I love Octopus!
No pushing buttons and waiting in a queue for ages. Speaking to someone like Terry S, a patient, helpful and considerate gentleman who listened and then gave me options that I know I can trust (and believe,) because that how Octopus operate.
Always maximum stars for me!”
“Tayla is one of the best customer service advisors I have ever dealt with.Speedy helpful and efficient responses to every email sent.Carry on the excellent work.”
“I had a problem bedding in an EV charger and switching to Octopus Intelligent Go. Lauren listened to my problem and took some time to investigate the cause and came back to me with a resolution that works for me. Thank you Lauryn”
