“Today 22nd Dec, my gas meter failed and stopped providing gas to the house. I rang Octopus at 11am, they scheduled an emergency visit and by 1:30pm they had fitted a new gas meter and got my heating working again. Phenomenal service, and over the Christmas break too! Shoutout to George!”
“Anytime I have a question or need help with anything Octopus have been super efficient and friendly. Nia has been helpful and super fast dealing with my enquiry over my tariff and direct debit. I can actually say I haven’t received such good service from any other electricity suppliers ever. Please keep doing what you are doing.”
“Easy transfer as current plan expires to a competitive 12 month fixed rate.
Made a mistake on one reading which was dealt with immediately on my call. I’ll try better this year…..”
“Today I rang as I had a big problem with my account. A lovely lady helped me. She was kind and reassured me that she has sorted my problem immediately. I could not thank her enough. I didn't wait long to have my call answered. It was to complicated to do what I heeded via email or live chat. 10/10”
“Got through to Tayla who answered my query in a very patient manner. It felt like nothing was too much trouble for her. Great customer service and very professional.”
“Contacted Preetal to ask if he could change me back to Octopus from current supplier he took my details and two minutes later I was signed back up , great service by him as I had tried to change online with difficulty”
“Had a lot of problems with our Mini which turned out to be Virgins fault with their Router.
Your Waverley was fantastically helpful as it involved countless emails.
Your Customer Services are as usual the absolute prime example of how it should be, from very quick and efficient telephone answering to problem solving. No one gets near to your setup.
Thank you so much,
Gary.”
“Call handler was empathetic and dealt with my issue like a true professional. Only at Octopus Energy can this high level of customer service be found.
Keep up the good work, you are all doing a sterling job!”
“I only had to wait about five seconds and then I've got through to customer service straight away and I doubt my question perfectly the other thing as well I could understand them very easy”
