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Octopus energy Reviews

4.3 Rating 8,947 Reviews
84 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 10th October 2025
Ray Armstrong
Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
90
Anonymous
Anonymous  // 01/01/2019
Professional but very friendly service
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Posted 1 week ago
Tayla is one of the best customer service advisors I have ever dealt with.Speedy helpful and efficient responses to every email sent.Carry on the excellent work.
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Posted 1 week ago
Able to answer and action all questions. Polite and appropriately friendly.
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Posted 1 week ago
I had a problem bedding in an EV charger and switching to Octopus Intelligent Go. Lauren listened to my problem and took some time to investigate the cause and came back to me with a resolution that works for me. Thank you Lauryn
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Posted 1 week ago
Excellent service, cannot fault it
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Posted 1 week ago
My call was taken by Preetpal, in about 10 seconds. He was knowledgeable,very helpful and with balanced guidance. Thank you, Octopus.
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Posted 1 week ago
The Octopus Customer Service really is a pleasure to deal with. The agent I spoke to, Sammy, was so kind and helped me solve all my queries in a very clear and professional manner. I am extremely grateful and happy to be an Octopus customer!
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Posted 1 week ago
Thanks sammy for speaking to me this morning. It was good to be reassured that my new tariff is on track .
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Posted 1 week ago
My telephone enquiry was picked up straight away! No holding for 30 minutes plus like my old provider! A very helpful and polite member of the team Tayla helped me with my enquiry. Thank you
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Posted 1 week ago
Able to speak to a member of staff quickly and she was very helpful. I’m new to Octopus and this is a great start!
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Posted 1 week ago
Thank you Amaan for being so helpful, understanding, polite, professional and listening attentively.
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Posted 1 week ago
So helpful polite and just amazing
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Posted 1 week ago
Very polite and patient. Great customer service. Thank-you.
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Posted 1 week ago
Adjusted my account straight away and sent confirmation within no time. Very pleased šŸ˜€
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Posted 1 week ago
discussed tariff change handled efficiently and without waiting
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Posted 1 week ago
Waverley was, as before and as all staff have been, polite, friendly and professional.
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Posted 1 week ago
Was very please with how quickly my query was dealt with. Very polite and professional 10+.
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Posted 1 week ago
George has very good customer facing skills. I was on unfamiliar ground but he was very patient and dealt with my queries very well.
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Posted 1 week ago
discussed tariff change handled efficiently and without waiting
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Posted 1 week ago
Wonderful customer service. Grace was excellent today, she helped me switch both my gas and electric accounts at my new property. Extremely helpful and professional.
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Posted 1 week ago
Octopus energy is rated 4.3 based on 8,947 reviews