“Having spoken to Niall today regarding more than one query I had regarding our gas and electric accounts, he couldn't have been more helpful. It actually felt quite unusual in this day and age to speak to a person who was so polite, helpful and knew exactly what he was taking about. It's a pity there aren't more Niall's employed by other companies, it would make all our lives less stressful.”
“Octopus energy always answer the phone in good time, and the staff are knowledgeable and efficient. Most recently I spoke with Teyla, who handled my query very quickly and successfully. Thanks!”
“Spoke to Jay Bradbury on the customer service line. He was really helpful and managed to resolve a billing issue that I have been trying to get resolved for over 7 months”
“Having been with Octopus a few years, I renewed my contract recently.
My monthly direct debit could have been reduced very slightly (by £4 pm), but I opted to keep it unchanged & this was agreed. However, I've just received an email to reinstate the proposed downward change in payment.
I rang Octopus & spoke to Emily, who kindly re-instated my current direct debit in a friendly & efficient manner.
My 5 stars are for her, but I shouldn't have needed to ring in the first place.”
“Octopus energy have been absolutely brilliant I would give them more than 5 star if I could they are helpful kind caring I would highly recommend them”
“Sammy was excellent she identified what the problem was, reassured me and advised me on how best to check my power usage. We’re new to solar panels and she was very understanding, I felt much happier after chatting with her. Merry Christmas Sammy 👍🏻”
“My enquiry was delt with very quickly. Lorcan, who delt with it responded straight away and was always helpful and professional.
Not only did he sort out the situation he took the time the explain what had happened and why, so i knew things were being delt with properly.
Thank you”
“Whilst in town I was ambushed to switch to another supplier from Octopus, regardless of how much I'd told the guy I was running on an hours sleep with a teething baby he wouldn't accept no as an answer. I went along with it and cancelled as soon as i could. My electric remained but my gas was moved and Nia at Octopus was fantastic, with constant communication and options for me to switch back. This is why I wanted to stay with Octopus, everytime I asked the new supplier to cancel anything they couldn't help me. Thank you Again Nia you are an asset to Octopus.”
“My telephone call was answered almost immediately. Tayla was very helpful and explained all my options l happily renewed a fixed term for another year. Thank you Tayla for all your help - l am definitely a happy customer.”
