“Taylor, was fantastic and helped move us over from our old property and helped us move from 2 different suppliers. Also arranging for new meters as the old one's are dated 1986, and the gas meter is in cubic feet. Fantastic service and answering my call within a couple of minutes was a bonus. Well done Tayla!”
“Niall at Octopus was so helpful yesterday, to begin with by answering my call so quickly. He was polite, taking time to explain about payments and tariffs. He looked into why I wasn't on the 12m fixed tariff I thought I had signed up for, and sorted that, and advised on the d/d payments going forward. Both points were confirmed by email straight after my call. Such a good conversation confirms why I'm pleased to be with Octopus!!”
“I deal with utilty companies a lot and have found Octopus the quickest and easiest to deal with. Calls always answered quickly and staff well trained.”
“Updated tariff and explained export options very simply providing all the necessary detail in an email for me to consider and work through. In meantime signed up for the best option for the immediate future.”
“Spoke to Lauryn today about renewing my contract for another year ,excellent service was provided ,her knowledge was great and the whole experience was smoothe and easy to deal with ,i signed up for another year ,Octopus is lucky to have you”
“After about only 5 minutes, got through to Pete S, who answered my query about agreeing to a new 12 month fixed price gas contract whilst the current one still has 7 months to run. Apparently, there is no penalty for swapping tariffs early. Great, that's going to save me £2 per day this winter! Then we discussed whether an 'economy-7-type' tariff might be preferable. Unless you're going to consume around 33% of your electric at night, it's not worth it. Tick - next question: my 36 solar panels - can I have an export meter fitted? I'm told I would receive 15p per kwh exported. That's attractive, but I would have to abandon my Feed-in tariff which pays me about 8.9p per kwh. However, as the FIT is paid just on 16 of my 36 panels (they were installed at different times), it makes sense to explore that option further. Thanks again Pete - lots of good advice in a 10 minute call!”
“Spoke with George this morning, who was extremely helpful and put my mind at rest immediately. Thank you very much George. Well pleased that I've switched to Octopus!”
“Sammy found out the information I needed for my unusual enquiry, left me in no doubt she was an actual human, and booked in a smart meter installation date. Very helpful and friendly.”
“Lovely talking to George -he was most helpful to me and very patient , listening quietly to me, even though I was a bit long-winded! he understood straight away and sorted my problem and query immediately . Thank you George, for your help , it was nice to hear a friendly voice and didn’t have to wait too long for the phone to be answered .”
“Getting things done quick and easy. Switching tariff and getting all the information in no time. Thanks Preetpal for the professional and straightforward attitude. Would recommend every time.”
“I have been with Octopus for several years. Today I spoke to Ben. Received my statement yesterday and I have a high credit but today I received an email advising they were increasing my monthly payment by almost £50. Advised Ben I wanted to remain at my current monthly payment which he accepted. All sorted less than 2 minutes thank you Ben”
