“When talking to Natasha this morning, the conversation was very pleasant, she was also well informed on the services you offer, the questions I was asking, and was able to offer a sensible solution.”
“I had very little waiting time, and was connected directly to someone who could really help. He was then very polite, efficient, knowledgeable and reassuring.”
“Sidra could not of been more helpful. She answered all my questions in a warm and friendly manner.
No long wait on the phone either.
Well done Octopus. Great service”
“I have a large amount of credit on my account. I have requested a refund of less than half of this credit twice online and nothing materialised. I then sent an email requesting the refund. Jamie-leigh sent a prompt reply saying they would look into it then I got an email asking for a review of their service. Can't give more than a 3 when issue hasn't been resolved yet!”
“Hi
Made a great change today from my existing supplier to octopus. My experience in transitioning to Octopus was made really easy and stress free.
Good people skills easy to follow information and
Thank you Kieran”
“Zaid from Octopus Energy was incredibly helpful and patient eith me on the phone. Would definitely recommend Octopus Energy to friends and family use Zaid's fantastic customer service.
Thanks or you effort, Zaid.”
“Reply promptly to my emails and to phone calls. Great to talk to a real person, not some bot.
Feel valued as a customer - so rare these days.
Thankyou.”
“Areeba went out of her way to help with specific metering problems we had at our business. Her advice helped us to solve the issues, and although due to contract termination fees we won't be switching to Octopus yet - when the time comes we will. Thanks again for your help Areeba!”
