“We had issues with our meter and Preetpal instantly sorted this for us. Plus dad passed away this year and she changed the billing details without delays. Thank you so much.”
“Spoken to Mark today as my fixed rate expires on 2nd January. He was really helpful & went through the difference between the flexible & the new fixed rate that would take over on the 2nd. Also with the fixed I can change at any time & will be advised on my bill if there is a cheaper rate. Thank you Mark ypu couldn’t have been more helpful. Happy New year to you x”
“Spoke with Preetpal and asked for advice regarding the varying tariffs on offer and he was able to help and provide an immediate solution. I received an e-mail straight away to confirm the changes - you cannot ask for better service than that. He even gave me advice how things may vary in the future. A very satisfied customer!”
“Today 22nd Dec, my gas meter failed and stopped providing gas to the house. I rang Octopus at 11am, they scheduled an emergency visit and by 1:30pm they had fitted a new gas meter and got my heating working again. Phenomenal service, and over the Christmas break too! Shoutout to George!”
“Anytime I have a question or need help with anything Octopus have been super efficient and friendly. Nia has been helpful and super fast dealing with my enquiry over my tariff and direct debit. I can actually say I haven’t received such good service from any other electricity suppliers ever. Please keep doing what you are doing.”
“Easy transfer as current plan expires to a competitive 12 month fixed rate.
Made a mistake on one reading which was dealt with immediately on my call. I’ll try better this year…..”
“Today I rang as I had a big problem with my account. A lovely lady helped me. She was kind and reassured me that she has sorted my problem immediately. I could not thank her enough. I didn't wait long to have my call answered. It was to complicated to do what I heeded via email or live chat. 10/10”
