“We had a complicated issue with our meter and smart meter and Jay worked to understand it, fix it going forward and put it right on our historic billing in a really clear way! Thank you!”
“Unclear Billing & Overpriced – Not Worth It
Be careful if you’re considering switching to this energy supplier.
My bills are rarely under £100. For example, I paid £144 for the period from 15th to 30th of November (paid on 1st of December), and then £200 for just 1st to 16th of December.
As of 17th December 2025, I’ve paid a total of £344 in bills for a small 2-bedroom flat where I live alone. I’m out most of the day and can’t afford to keep the radiators on.
The way they bill you doesn’t make any sense, and communication with them is very poor.
Not recommended.”
“Jake was a super helpful young man and I could not recommend him enough! His manager should definitely give him a big Christmas bonus! He sorted everything and will hope to speak to him every time I call in. Give this man lots of money”
“My Octopus app was showing some inexplicable information, so I phoned today and spoke to Sanjeet who was able to throw some light on what had happened. This was a great help.
I did find it a bit difficult to understand what he said because he spoke quickly and indistinctly, but I was very grateful for his interpretation of what had happened.”
“I was coming to end of my current tariff and was enquiring my renewal rates.Beth,the agent dealing with my phone enquiry was friendly,helpful and had a good rapport with her.
She answered all my questions satisfactorily including the problem of display on my HDU.
Thank you Beth. 🙂👍”
“Had some weird issues switching over from another provider and Rukhy was very persistent in having the problem solved. It all worked out, in the end.”
“Being able to speak to someone almost straight away on the phone is a big plus in this day and age.
Being a pensioner (78), I also enjoy the free 1 hour sessions periodically.
Anyone giving less than 5 ⭐'s need to try other service providers.
When in discussions with anyone, I always say to them try Octopus, you won't be disappointed”
“The advisor was very polished explained why my xd wasn’t being taken he explained I had used my card to make 2payments the advisor sorted the issue within minutes he assured me all was ok I haven’t been well he was so supportive marvellous service well done”
“Called today about my bill. Got through to an adviser in seconds! Also so nice to speak to someone actually in the uk rather than a foreign call centre. Emily F dealt with my problem swiftly and efficiently. An impressive experience all round!”
“Asked a question re export energy from my solar panels, Hazel looked it up and quick as anything was back with my answer! Excellent service! ⭐️⭐️⭐️⭐️⭐️”
“Tayla sorted my problem out immediately. I had not received my November account (odd don’t you think), I also asked what people were doing as regards “fixing” and she told me, but could have offered a bit more advice in my opinion.”
