“My enquiry was delt with very quickly. Lorcan, who delt with it responded straight away and was always helpful and professional.
Not only did he sort out the situation he took the time the explain what had happened and why, so i knew things were being delt with properly.
Thank you”
“Whilst in town I was ambushed to switch to another supplier from Octopus, regardless of how much I'd told the guy I was running on an hours sleep with a teething baby he wouldn't accept no as an answer. I went along with it and cancelled as soon as i could. My electric remained but my gas was moved and Nia at Octopus was fantastic, with constant communication and options for me to switch back. This is why I wanted to stay with Octopus, everytime I asked the new supplier to cancel anything they couldn't help me. Thank you Again Nia you are an asset to Octopus.”
“My telephone call was answered almost immediately. Tayla was very helpful and explained all my options l happily renewed a fixed term for another year. Thank you Tayla for all your help - l am definitely a happy customer.”
“I experienced a difficulty reading and reporting my gas and electricity readings online so I contacted your customer services.
As usual your agent and from my experience all of your agents are the same in that they are ultra polite, helpful and knowledgeable, a pleasurable experience to deal with. THANK YOU for your caring team at customer services.”
“Called today to check best tariff & to ensure I was paying correct amount & Sam was first class in explaining best case scenario for my individual circumstances”
“It’s made me happy in every way, good prices, excellent service, with monthly bills
easy to contact and very quick response
There is nothing to fault,”
“Jay who took my call after verifying me quickly understood my request and sanctioned it.
He then was pro-active about my energy rate and I was pleased to accept the new rate.
A job really well done.
thank you”
“So easy to speak to - all the staff are so helpful - so refreshing after dealing with other energy suppliers. Joy was efficient helpful / explained everything. 10/10”
“Hi my telephone conversation with Mark H Cov 10, today, reassured me, I felt listened too, valued as a customer and confident that he was going to sort my concern out for me... which he did. Thank you.”
“I spoke to Jay Bradbury today he was amazing such a lovely man, so helpful and polite! Also very well spoken and answered my questions
Thank you so much!”
“We had a complicated issue with our meter and smart meter and Jay worked to understand it, fix it going forward and put it right on our historic billing in a really clear way! Thank you!”
“Unclear Billing & Overpriced – Not Worth It
Be careful if you’re considering switching to this energy supplier.
My bills are rarely under £100. For example, I paid £144 for the period from 15th to 30th of November (paid on 1st of December), and then £200 for just 1st to 16th of December.
As of 17th December 2025, I’ve paid a total of £344 in bills for a small 2-bedroom flat where I live alone. I’m out most of the day and can’t afford to keep the radiators on.
The way they bill you doesn’t make any sense, and communication with them is very poor.
Not recommended.”
