“Having been with Octopus a few years, I renewed my contract recently.
My monthly direct debit could have been reduced very slightly (by £4 pm), but I opted to keep it unchanged & this was agreed. However, I've just received an email to reinstate the proposed downward change in payment.
I rang Octopus & spoke to Emily, who kindly re-instated my current direct debit in a friendly & efficient manner.
My 5 stars are for her, but I shouldn't have needed to ring in the first place.”
“Octopus energy have been absolutely brilliant I would give them more than 5 star if I could they are helpful kind caring I would highly recommend them”
“Sammy was excellent she identified what the problem was, reassured me and advised me on how best to check my power usage. We’re new to solar panels and she was very understanding, I felt much happier after chatting with her. Merry Christmas Sammy 👍🏻”
“My enquiry was delt with very quickly. Lorcan, who delt with it responded straight away and was always helpful and professional.
Not only did he sort out the situation he took the time the explain what had happened and why, so i knew things were being delt with properly.
Thank you”
“Whilst in town I was ambushed to switch to another supplier from Octopus, regardless of how much I'd told the guy I was running on an hours sleep with a teething baby he wouldn't accept no as an answer. I went along with it and cancelled as soon as i could. My electric remained but my gas was moved and Nia at Octopus was fantastic, with constant communication and options for me to switch back. This is why I wanted to stay with Octopus, everytime I asked the new supplier to cancel anything they couldn't help me. Thank you Again Nia you are an asset to Octopus.”
“My telephone call was answered almost immediately. Tayla was very helpful and explained all my options l happily renewed a fixed term for another year. Thank you Tayla for all your help - l am definitely a happy customer.”
“I experienced a difficulty reading and reporting my gas and electricity readings online so I contacted your customer services.
As usual your agent and from my experience all of your agents are the same in that they are ultra polite, helpful and knowledgeable, a pleasurable experience to deal with. THANK YOU for your caring team at customer services.”
“Called today to check best tariff & to ensure I was paying correct amount & Sam was first class in explaining best case scenario for my individual circumstances”
“It’s made me happy in every way, good prices, excellent service, with monthly bills
easy to contact and very quick response
There is nothing to fault,”
“Jay who took my call after verifying me quickly understood my request and sanctioned it.
He then was pro-active about my energy rate and I was pleased to accept the new rate.
A job really well done.
thank you”
“So easy to speak to - all the staff are so helpful - so refreshing after dealing with other energy suppliers. Joy was efficient helpful / explained everything. 10/10”
