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Octopus energy Reviews

4.4 Rating 9,648 Reviews
85 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 10th October 2025
Ray Armstrong
Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
90
Anonymous
Anonymous  // 01/01/2019
Very good service. Simple to change & extend the contract with no exit fees.
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Posted 3 weeks ago
Lucy was a joy to talk to she shorted everything out for me explained the tariffs didn’t rush me listened to my worries about adding credit to my account to cover colder months added me onto the best fixed tariff and was so kind and thoughtful big ty Lucy
Octopus energy 5 star review on 26th November 2025
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Posted 3 weeks ago
As I have found in the past the folks at the end of the phone at Octopus have been cheery and helpful as was the case today.
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Posted 3 weeks ago
Renu wa so kind and helpful to me today in helping me to change to a better account. She explained things so well. I hope going forward things will be better financially for me because of this information. I had been worrying about changing my account all night long and she lifted my concerns and I feel so much better now. Thank you Octopus.
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Posted 3 weeks ago
Call answered very quickly, even though automated at first, I wasn’t kept waiting long or forced to jump over several hurdles before talking to a representative. Renu dealt with and resolved my issue effectively, was very pleasant and most helpful, a credit to Octopus Energy. Thank you.
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Posted 3 weeks ago
I requessted a refund from my account and to keep my monthly payments at the same amount and not reduce as was suggested. I spoke to Emily F who was extremely helpful and very polite. She handled my request professionly and to my satisfaction. Regards John Carrington
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Posted 3 weeks ago
Call centre lady very polite, helpful, and patient. Explained the answer to my question clearly
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Posted 3 weeks ago
Call was answered quickly, Sidra was polite and efficient, she was able to help me to my complete satisfaction
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Posted 3 weeks ago
I spoke today with Sammy to arrange a new energy supply for my new property. Sammy was helpful, polite and professional and I would be happy to deal with her again.
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Posted 3 weeks ago
Just spoke to Tayla at Octopus Energy - she dealt with my enquiry so well, clearly, and without fuss. It's always easy to get hold of a human being on the end of the line. Brilliant service.
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Posted 3 weeks ago
Had referral query from recent signup. Spoke with Jay Bradbury at customer support…… what a great experience! My query was dealt with promptly and professionally…. Well done Sir
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Posted 3 weeks ago
Phoned to query commencement date of requested switch from variable rate to fixed rate electricity. Gemma had all the information at her fingertips including my requested installation of a smart meter and she advised accordingly. Fast, efficient and a pleasure to do business with. Thanks Gemma.
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Posted 3 weeks ago
5 Stars – Outstanding Service from Nia at Octopus Energy I had an excellent experience speaking with Nia at Octopus Energy, and I’m genuinely grateful for the support she provided. She took the time to walk me through my gas and electricity meter readings, helping me understand everything clearly and confidently. She also reviewed my bills thoroughly and made the necessary adjustments, ensuring that everything was accurate and up to date. Nia was absolutely brilliant from start to finish. Her customer service skills are exceptional—she was patient, kind, caring, and incredibly reassuring throughout the entire call. She explained everything in a way that was easy to follow and never made me feel rushed. It’s rare to receive that level of genuine care and attention, and Nia is truly an asset to Octopus Energy. I’m extremely impressed and very appreciative of her help. Highly recommended!
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Posted 3 weeks ago
URF – Revolutionizing Financial Compliance & Tax Strategy Under the exceptional leadership of UNIQUE, URF continues to redefine the standards of excellence in financial compliance and tax strategy. In a constantly evolving regulatory world, their team stands out by delivering unmatched clarity, precision, and measurable impact. From resolving platform concerns to simplifying withdrawals, URF combines technical intelligence with a customer-first focus, ensuring every financial process runs smoothly and efficiently. Whether you’re an entrepreneur, freelancer, or individual seeking control over your finances, URF is your go-to partner. Thank you, UNIQUE and team, for setting new standards of excellence in the financial sector.
Octopus energy 1 star review on 26th November 2025
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Posted 3 weeks ago
Avoid at all cost. Constant bombardment of emails and bullying tactics and messing peoples credit files up. Having been a customer for 10+ years left me with no alternative than to switch suppliers.
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Posted 3 weeks ago
Helped sort out my friends and family payment thanks Britney very helpful and friendly 😊
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Posted 3 weeks ago
Lauryn was very helpful this morning, she sorted my request out immediately, she was very polite & professional, a pleasure to speak with her.
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Posted 3 weeks ago
I emailed with a query and within minutes I had a reply from Toni, my problem was resolved straight away. Easy communication and excellent customer service
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Posted 3 weeks ago
The lady was very helpful and polite and sorted my query out
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Posted 3 weeks ago
Changed to new tariff quickly and efficiently
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Posted 4 weeks ago
Octopus energy is rated 4.4 based on 9,648 reviews