“Lucy was a joy to talk to she shorted everything out for me explained the tariffs didn’t rush me listened to my worries about adding credit to my account to cover colder months added me onto the best fixed tariff and was so kind and thoughtful big ty Lucy”
“Renu wa so kind and helpful to me today in helping me to change to a better account. She explained things so well.
I hope going forward things will be better financially for me because of this information.
I had been worrying about changing my account all night long and she lifted my concerns and I feel so much better now. Thank you Octopus.”
“Call answered very quickly, even though automated at first, I wasn’t kept waiting long or forced to jump over several hurdles before talking to a representative. Renu dealt with and resolved my issue effectively, was very pleasant and most helpful, a credit to Octopus Energy. Thank you.”
“I requessted a refund from my account and to keep my monthly payments at the same amount and not reduce as was suggested.
I spoke to Emily F who was extremely helpful and very polite. She handled my request professionly and to my satisfaction.
Regards
John Carrington”
“I spoke today with Sammy to arrange a new energy supply for my new property. Sammy was helpful, polite and professional and I would be happy to deal with her again.”
“Just spoke to Tayla at Octopus Energy - she dealt with my enquiry so well, clearly, and without fuss. It's always easy to get hold of a human being on the end of the line. Brilliant service.”
“Had referral query from recent signup. Spoke with Jay Bradbury at customer support…… what a great experience! My query was dealt with promptly and professionally…. Well done Sir”
“Phoned to query commencement date of requested switch from variable rate to fixed rate electricity. Gemma had all the information at her fingertips including my requested installation of a smart meter and she advised accordingly.
Fast, efficient and a pleasure to do business with. Thanks Gemma.”
“5 Stars – Outstanding Service from Nia at Octopus Energy
I had an excellent experience speaking with Nia at Octopus Energy, and I’m genuinely grateful for the support she provided. She took the time to walk me through my gas and electricity meter readings, helping me understand everything clearly and confidently. She also reviewed my bills thoroughly and made the necessary adjustments, ensuring that everything was accurate and up to date.
Nia was absolutely brilliant from start to finish. Her customer service skills are exceptional—she was patient, kind, caring, and incredibly reassuring throughout the entire call. She explained everything in a way that was easy to follow and never made me feel rushed.
It’s rare to receive that level of genuine care and attention, and Nia is truly an asset to Octopus Energy. I’m extremely impressed and very appreciative of her help. Highly recommended!”
“URF – Revolutionizing Financial Compliance & Tax Strategy
Under the exceptional leadership of UNIQUE, URF continues to redefine the standards of excellence in financial compliance and tax strategy. In a constantly evolving regulatory world, their team stands out by delivering unmatched clarity, precision, and measurable impact.
From resolving platform concerns to simplifying withdrawals, URF combines technical intelligence with a customer-first focus, ensuring every financial process runs smoothly and efficiently.
Whether you’re an entrepreneur, freelancer, or individual seeking control over your finances, URF is your go-to partner.
Thank you, UNIQUE and team, for setting new standards of excellence in the financial sector.”
“Avoid at all cost. Constant bombardment of emails and bullying tactics and messing peoples credit files up. Having been a customer for 10+ years left me with no alternative than to switch suppliers.”
“I emailed with a query and within minutes I had a reply from Toni, my problem was resolved straight away. Easy communication and excellent customer service”
