“As I have only just moved into a property with solar panels, I hadn't any idea which tariff I should be one. I set the account up on line, but thought I'd got the wrong sort of account.
Waverley took the time to explain how the outgoing accounts work.
So many thanks for all information and help. I will be jn contact again when the transfer goes through.
Very polite and good advise given”
“Nothing went wrong in fact quite the opposite. I am a 83 yr old lady and not good on the internet. Recently i was dealing with Grace who put me on better tarriff when mine finishes in December. She was so helpful and patient with me and i thank her very much.”
“I was a customer at my old address & relocated end of August , to find a different supplier for the utilities, I contacted octopus & they were able to reconnect me & give me a fixed deal making savings . Operative - I believe her name to be Vick was absolutely marvellous so accommodating & understood my needs .”
“No quibble about refunding my credit balance. The website dashboard is very clear and gives me all the info and choices I need. Quick response time from the call-handler and very helpful service.”
“I contacted Octopus Energy to discuss my tariff coming to an end. Gemma was very helpful and informative, a very easy, stress free outcome. Thank you”
