“Thumbs up for Terry, who was helpful, patient and understanding and responded to all my emails.
From query to switch over to EV tariff in a week and help over the phone connecting my vehicle to Octopus. Excellent.”
“Shout out for Pete S (Cov-10).
Thank you so much for sorting my issue. I managed to remove myself from my Intelligent Octopus Go Tarriff which resulted in me not being able to reconnect my EV to my Ohme charger. Support was great. My issue was escalated and a work around passed back to me all in good time. All is well again. Thank you 🙏🏻”
“I joined as a new customer today and the service was outstanding! I would like to thank Mbalenhle paticularly for her patience, kindness and understanding — she kept constantly reassuring me and helping. Wonderful ! Thank you so much to everyone.”
“Always helpful , great customers service, would not swap energy companies , thankyou Tayla, you were very helpful and friendly as all your call centre staff are 🥰”
“Spoke to a lovely lady today, very quickly sorted, although left for a better deal I still rate octopus, pity they couldn’t match the price, thanks again.”
“Today (16/12/25)I had a very helpful conversation with Beth who transferred our account to a more economical tariff.
A very pleasant lady.Thankyou Beth.
Sincerely Trevor”
“Spoke with a customer service colleague, Jay Bradbury, who was able to help us with a massive increase in our bill this month (over double from last month).
Not ONLY did he change our tariff to instantly save us £20, but he also, as a goodwill gesture, credited the daily standing charge for the next 6 months. So glad people like this are in the customer service sector for companies like this. Jay, you’ve saved our Christmas.
Also, really down-to-earth person who was extremely informative and supportive over the phone”
“Britney was extremely polite and cheerful and solved all the queries I had about a DD email I received.
So nice to speak to someone who was so polite and easy to understand.”
“We were handled by Jemma, who sorted out our DDM problem efficiently,
as the error was on the part of Octopus, she kindly gave us a ÂŁ30 credit for
the confusion that had been caused.”
“The most straight forward company I ever dealt with. I have saved much more money with them. Excellent customer service. Friendly and professional staff. My recent call with Preetpal was fantastic. He made my day. I am very grateful”
“Looked into the issue very quickly and sorted it and also said to come back if the issue happens again and they would set and investigation team to look at the issue. Very good customer service”
“had a problem with the email i received so phoned helpline, was answered very prompt by Emily who sorted out my problem quickly to put my mind at ease.
Thank you”
