“Lucy was very attentive and explained the issue to me which has led to a provisional resolution. Friendly tone and manner, positive customer service experience. Thanks”
“Called the customer service today. Spoke to Pete. Lovely guy, friendly, funny and super efficient. Octopus is the best for customer service. All other companies should be trained by these guys! Ps Pete, I can't find the settings for the music 🙄ðŸ¤ðŸ˜‚”
“I spoke with Mollie today and found her to be extremely helpful and very knowledgeable in all areas of my queries. It was great to be easily understood despite my Scottish accent.😂
Octopus energy came highly recommended and I wasn’t disappointed.”
“I wanted to switch today to octopus energy and spoke to a gentleman called Tom who helped me although Tom can you tell me why one of the emails says I’m paying £140 month as I want to stay on prepayment meter for gas and electricity appreciate if you can message me back”
“I spoke to Ross this afternoon and he was very helpful. My partner passed away just before Christmas so I have to deal with everything now and it’s very difficult but Ross explained it all to me he was very helpful,so thank you”
