“The young lady I spoke to was extremely helpful. Explained the available options for my pending new tariff and set the wheels in motion. She also was concerned when I explained that my smart meter hadn't worked for over two years and that my bills were being estimated despite me having reported the problem several times. She sounded promising in that I would at least get a visit! Hopefully it can be sorted as I suffer with arthritis in my knees and find it difficult to read my meters. All in all I was happy to stay with Octopus despite this problem.”
“I was helped by Lorcan today (needed to renew my tariff). He explained everything clearly. It was all sorted within a matter of minutes. He even helped me with Octopusplus. 👍”
“i have been with Octupus energy for many years, always available to discuss my account on the phone, no long hold times on the phone, very helpul and very easy no hazzle to amend to a new tariff, also if your account is in surplus refund available immideatly, best energy provider in the business”
“Its the best company for gas and electric. The lady i spoke to this morning was so helpful and what a lovely telephone voice. This company always very helpful”
“My query yesterday was dealt with by Emily F. She was polite and helpful. She explained the reason I had not received last month's bill and I appreciated her honesty. A pleasure to be with Octopus.”
“Telephoned Octopus from abroad today and spoke to Terry S re a registration/account/payment issue. He handled it all seemlessly with professionalism and ina very friendly manner which put me at ease. Thank you Terry”
“Preetpal was excellent and answered all questions immediately. He also noticed my monthly bill had not been sent so sent that out. Always a great service. Happy customer”
“I spoke to Lucy about changing my tariff today and she was so helpful and pleasant. Everything was all sorted in a few minutes. Great service Octopus”
“I didnot want my payment to change. After discussion with Garima Kumar it was agreed that l will notify Octopus when l need to decrease or increase my payment.
Thank you Garima for putting a Notice on my Account re my wishes.”
“I would like to say a special thank you To Lorcan . He was so helpful and somebody with a heart that cares . I have been so stressed about the worry of paying the bill . I suffered really badly with depression and anxiety and I find it hard to talk to people on the phone about money problems . So I would like to say thank you again for a very special person that you have working for you . Maybe a pay rise or a holiday lol
Warren pasquale”
“Octopus Energy. Great company, highly recommended. Great customer service. Spoke to Nia recently with a question. Reply was very quick, clear and precise instruction, job done.”
