“Octopus has great customer service, one of the reasons I stay with them. Today spoke with Shuab who was very patient with me and explained everything I needed to know. Thank you Shuab.”
“Thank you Octopus Energy,
I have had a great experience today with the help and assistance of your customer service advisor Taylor. A most polite and professional person.
I was able to have my query actioned and concluded in a timely manner.
Thank you Taylor for a first class experience today .”
“Waverley is very polite and very efficient in helping me check IHD connection for gas consumption display of my smart meter. I am very happy for her kind assistance.”
“Britney was exceptionally helpful!
I could not have asked for better customer service in terms of clarity of information, my price/ tariff options, and patience when I kept asking the same question in a few different ways!
Give that woman a raise!”
“I wanted to take the time to share my appreciation for the outstanding support I received from Jay Bradbury at Octopus Energy. From start to finish, Jay demonstrated professionalism, expertise, and a genuine commitment to making the process as smooth as possible.
Jay was incredibly responsive—every question I had was answered promptly and with clarity. Beyond that, Jay ensured accuracy in every detail, which gave me complete confidence that everything was being handled correctly. What truly impressed me was Jay’s proactive approach: offering to check my tariffs regularly so I’m always on the best plan, and even making it easy for me to submit readings without any hassle.
This level of care and attention is rare in customer service. Jay didn’t just resolve my query; Jay made the entire experience stress-free and pleasant. It’s clear that Jay takes pride in delivering exceptional service and goes above and beyond for customers.
I believe this kind of dedication deserves recognition. Jay is a credit to Octopus Energy and an example of what great customer service should look like. Please pass along my sincere thanks and appreciation to Jay and the leadership team.”
