“I was unhappy with my current supplier, so gave octopus a call, they answered straight away, no waiting in a queue. Joshua answered all my questions and found the best tariff to suit me. Highly recommend.”
“You took a while to answer the phone and the has affected my score but when you finally did the person I spoke to was very pleasant and polite.answerd my query efficiently so a 10/10 for this.”
“After three years of trying to sort a problem out finally I get a customer assistant who managed to resolve the account problem. Thank you Nia! Your are a star!”
“I Spoke with Tom to discus moving suppliers, he was very helpful and had a very good manner , he was able to answer all my questions , he also took time to listen to my problems adding the all important personal touch so much needed in todays modern society. Thanks Tom!”
“Felicity was polite, kind and professional and resolved my issues quickly. It was also refreshing to be put straight through to an advisor rather than being put on hold for a long time!”
“Just set up account after purchasing new property, very easy and quick Kieran was really helpful made the process straight forward with no issues, looking forward to trouble free supply !”
“The website was not working for me after a referral to switch.
Zaid answered the phone They sounded very interested and helped sort out all my details. The experience has given me reassurance that this is a contactable company if the need arises”
“Joseph answered the call after only three rings, sorted the problem of getting onto a fixed tariff which the online app wasn't letting me do and generally sorted the problem in a few minutes. Bravo and many thanks.”
“Emily was fantastic with helping with a difficult situation [data security stuff] but helped find a solution and lovely to to talk to. Thanks Team and Emily Mike Kay”
