“Very pleased with the professional advice l received today from Britney, she was sympathetic to my advanced years,
and left me relaxed.
Still very happy with the Octopus service.
Thanks,
Norman .”
“AMAZING customer service every time. All the staff speak clearly so there’s never that risk of incorrect information being passed over. Any issues are resolved straight away and they do anything they can to try to accommodate. There’s no such thing as having to wait on hold for almost 2/3 - with octopus they answer in such a good time. Definitely recommend to anyone. I believe I spoke to a guy named Niall who was so lovely and went the extra mile to explain what support Octopus can offer to families like me who have a special needs child, so they always recommend any priority list you may be entitled to be added on.”
“Great service from George today regarding tariff changes happening in January 2026. Excellent discussion and agreed to new tariff. No hassle, no pushy sales talk just excellent Octopus service as always. Thanks again George.”
“Sanjeet spoke clearly and your emailed iformation was clear, even though I wasn't quite sure what some of the numbers ment Sanjeet easily explaind themvto me.
Thank you, you have lived upto your adverts”
“Very efficient and fast to solve my payments regarding the bills also Garima Kumar was very understanding and very professional with handling my payments”
“I cannot express how impressed I am with the costumer service- before I approached them with the issue, they emailed me saying I have attempted the task and was not successful so if I needed help. When I responded, Beth sorted out the issue in less than 24 hour! So prompt, so professional, I have never received such amazing costumer service!!!”
“I called Octopus energy today, to enquire about a refund. No hanging around waiting for a person to talk to. Within a couple of rings, a very polite man took my enquiry, with a can do attitude. It was so refreshing.
He arranged for a refund, plus a reduction in my monthly payment. No trouble at all. Brilliant customer service, as always. I would recommend Octopus energy to anyone. Many thanks.”
“Spoke to Gemma this morning about a issue i had, couldent have been more helpful and the issue was sorted swiftly.Thankyou Gemma.
Regards Kevin Gibbons”
“After a poor start my 4th call found the man to go to very understanding and helpful.
His name was Amaan great guy one that deserves employee of the month or a pay rise, with his help and guided email switching to the acoount was so easy. Its apity the other 3 agents were not as knowledgeable as Amaan.
Thanks again”
