“Every interaction I have with Octopus is 5 star. A special thanks to Ross who is helping me with my Dads estate electric. The current provider have been just awful. Ross has he so helpful and empathetic about the situation. This is what customer service should be. Thank you again Octopus.”
“I had a wonderful chat today with a van called one of your agents called Ryan RAIYAN. He was a very helpful young man and I appreciate all he has done for me looking forward. Iām pleased to be a new customer of Octopus Energy Raiyan was very helpful very courteous And very informative.”
“Very helpful and friendly customer service. 3 of my family had recommended Octopus, and told me how nice the company is to deal with. I have to say I agree with them.”
“Never chose to go with this company, they took over She'll Energy and I ended up with them. Eventually moved to British Gas, received their final bill which was paid but almost a year and half later, they started harassing me to say there is a balance of Ā£1600 outstanding!!!!! I sent them evidence but they continued to chase. I'm suffering from significant health issues and I made them aware a few times as my treatment is intense . They continued to bombard me with threats via. Email and text.
Will be making a formal complaint and escalating to the ombudsman.
Be careful with this u professional company with their thuggery tactics.”
“They took the trouble to sort out the issue I was having in transfering out of Octopus intellect flux to the normal tariff and did so with good feedback on progress”
“Sim was amazing; he understood what I was saying and was able to alter my standing order to my chosen level. Its so easy to deal with the guys at Octopus....they care.”
“We are moving property so was initially concerned about the process from moving from one provider to Octopus. But it was super simple and Emily was great during the phonecall.”
“Connor was very understanding and helpful. The personal touch and the immediate response is certainly a game-changer. Good prices and good customer service so far.”
“I am not very good with technology I usually resort to a phone call, I believe it was Ross I spoke to, he was very patient & so helpful a big Thank you for advice given.”
